Help
Options
Question
Trouble breathing is a condition that requires immediate
click to flip
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't know
Question
If an emergency call comes into the office when the physician is out, you should?
Remaining cards (47)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
MOA 2
CHAPTERS 9-13
| Question | Answer |
|---|---|
| Trouble breathing is a condition that requires immediate | medical help |
| If an emergency call comes into the office when the physician is out, you should? | Instruct the caller to call 911 for an ambulance |
| Speaking words correctly is called? | pronunciation |
| Speaking clearly and distinctly so others can understand you is? | enunciation |
| The first step in preparing the appointment book is establishing the | matrix |
| The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is | time specified scheduling |
| How can the doctor prove he is not legally responsible if a patient cancels a postoperative follow up appointment and then develops an infection at the incision site? | If the doctor has records of the appointment being scheduled and canceled by the patient. |
| The first impression a patient gets of a medical office is the | reception area |
| What type of patient is especially sensitive to cooler temperatures? | the elderly |
| An advantage of carpeting in a medical office is that it helps reduce | noise |
| An item that is a safety concern in the reception area is any item smaller than a | golf ball |
| Coffee tables or low tables with sharp edges are a hazard to | the elderly and small children |
| Item smaller than a golf ball in a medical office reception room are a | choking hazard for young children |
| A disease or condition that can be easily transmitted from one person to another is called | contagious |
| The single most important factor that affects a patient's perception of a physician's office is | cleanliness |
| The appropriate way to handle patients who smoke is to | post "thank you for not smoking" signs in the reception area |
| A pediatric playroom should include | a "well" and "sick" side of the reception area |
| The patient's chart contains important information about a patient's present condition and | medical history |
| The first document found in a patient record is the | patient registration form |
| A patient's illness and reason for this visit are found in the | patient's medical history |
| The best way to make sure the physician sees a patient x-ray report before filing it is to | have the physician initial the report |
| When a physician tries unsuccessfully call a patient, the MA should | record and date the call in the patient record |
| An example of a "patient sign" is | a rash |
| An example of a "patient symptom" is | pain |
| The type of documentation (charting) that provides an orderly series of steps for dealing with any medical case is | SOAP |
| What is necessary to release a patient's medical record to the patient's insurance company? | The patient's written consent |
| Horizontal file cabinets are also called | lateral files |
| The filing system used when the patient's names are kept confidential is | numeric |
| The first step in the filing process is | inspecting |
| The final step in the filing process is called | storing |
| Who decides to keep patient files inactive or closed in an office? | The physician |
| The National Childhood Vaccine Injury Act of 1986 states that doctors must keep all immunization records | permanently in the office |
| How long do physicians need to keep patient records to protect themselves against malpractice? | At least seven years |
| When labeling medical records, which sequence should you use? | Last name, first name, middle name, title |
| Files of patients who have died, moved away, or no longer consult the office are called? | Closed files |
| If a file is misplaced, what can be done to reconstruct it? | Contact insurance companies, laboratories, and other providers for copies of the original documents that have been lost |
| The first thing you should do when answering the telephone is | Identify the medical office and yourself |
| When a patient calls for lab results and they are abnormal you should? | Tell the patient the physician will call them back with the results |
| When may a MA authorize a pharmacy to refill a prescription? | Only if the physician has authorized refills on the patient's chart |
| The best way to handle a patient that calls the office in real, distressing pain is to | schedule a same day appointment |
| The guideline for dealing with an angry caller is to | assure the patient that you will do your best to correct the problem |
| What type of call should be immediately routed to the physician? | Emergency |
| The appointment scheduling system in which two or more patients are scheduled for the same appointment time is | double booking system |
| An advantage of a computerized scheduling system is that it can identify | patient's who are late, forgot their appointments, or cancel |
| The best way to help a patient remember to schedule an annual appointment or procedure is to place the patient's name into a | tickler file |
| What is the best way to handle an emergency situation when a patient needs to be seen by the physician same day? | Explain to waiting patients that there is an emergency and they can either wait or reschedule |
| What should you do when scheduling a patient for a fasting procedure? | Schedule the procedure for as early in the day as possible. |
| The appropriate procedure to follow with a canceled appointment (with an appointment book)is to | draw a single line through the patient's name and write canceled in the appointment book before writing in the rescheduled time |
Created by:
vansavage