2213 Psych Communication Techniques
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| Communication | show 🗑
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| show | use of various communication techniques to impact positive change in pt behavior
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| Verbal communication | show 🗑
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| Nonverbal communication | show 🗑
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| Physical space | show 🗑
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| Actions of kinetics | show 🗑
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| show | parts of spoken language other than the actual words; refer to tone, pitch, emotions expressed verbally (anxiety, fear), and sounds of hesitation, nervous laughter/coughing
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| show | can convey presence--used carefully in psych
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| show | making self available and showing interest and concern "I'll sit with you awhile." "I'll stay with you."
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| show | paying close attention to verbal and non-verbal communications, patterns of thinking, feelings, and behaviors **Face pt, maint eye contact; be open, alert, & patient; respond appropriately***
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| Silence | show 🗑
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| Empathy | show 🗑
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| show | using open-ended questions to achieve relevance and depth in discussion
"Who?" "What?" "Where?" "When?" "What did you say?" "What happened?" "Tell me about it."
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| General leads | show 🗑
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| Restating | show 🗑
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| show | the implied: rephrasing pts words to highlight an underlying message "It sounds as if you are saying..."
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| Clarification | show 🗑
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| show | commenting on what is seen or heard to encourage discussion "You seem restless." "I noticed you had trouble making a decision about..."
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| show | offering a view of what is real and what is not without arguing with the pt "I know the voices are real to you, but I don't hear them.: "I don't see it the same way."
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| Encouraging description of perceptions | show 🗑
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| show | expressing uncertainty about the reality of pts perceptions and conclusions "Is that the only way to interpret it?" "What other conclusion could there be?"
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| show | "When did you do this?" "Then what happened?" "What led up to..." "What was the connection between..."
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| Encouraging comparisons | show 🗑
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| show | "So what do you do each time you argue with your wife?" "What feeling do you get when you see your father?"
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| Summarizing | show 🗑
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| show | pursuing a topic until its meaning or importance is clear "Explain more about..." "What bothers you about..." "What happens when you feel this way?"
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| show | seeking to verbalize pt feelings expressed indirectly "You seem to get in trouble when you..."
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| Encouraging evaluation | show 🗑
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| Suggesting collaboration | show 🗑
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| Encouraging goal setting | show 🗑
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| show | providing information that will help pts make better choices "I can tell you about your medicines." "There are self-help groups available."
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| Encouraging consideration of options | show 🗑
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| Encouraging decisions | show 🗑
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| show | probing for step-by-step actions that will be needed "What exactly will it take to carry out your plan?" "What else do you need to do?"
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| Blocking | show 🗑
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| show | Describes too much in detail, cannot be selective
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| Echolalia | show 🗑
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| show | Shifts rapidly between UNRELATED topics
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| Loose associations | show 🗑
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| Mutism | show 🗑
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| Neologism | show 🗑
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| Perservation | show 🗑
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| Pressured speech | show 🗑
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| Verbigeration | show 🗑
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