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Communication

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show The process of transmitting messages and interpreting meaning Effective communication is vitally important in nursing. It is the foundation of a therapeutic nurse-client relationship and the medium for implementing the nursing process.; Effective communi  
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show Environment Message; Sender; Receiver; Feedback Environment  
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Forms of Communication   show
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Nonverbal Communication   show
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show Public (12’ and up); Social (4’ – 12’); Personal (18” – 4’); Intimate (touch - 18”)  
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show Orientation – initial interaction (ground rules, trust, rapport, goals); Working – What happens all day as trying to meet goals; Termination – Crucial (tell patient in beg. how long you’ll be there that day. Keep pt. updated all day as to how much time yo  
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Cultural Considerations   show
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What Is Active Listening?   show
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show Paraphrasing/restating; Exploring with open-ended statements; Giving recognition; Giving information ; Offering self; Sharing observations; Validating the message; Humor  
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show Reflecting; Focusing; Clarifying ; Summarizing  
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show Silence is a useful technique, it is not the absence of communication; Silence communicates the need for support and encouragement; Silence allows the clients time to collect their thoughts and choose their own words  
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Non-therapeutic (Non-helpful) Techniques   show
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“Why” Questions   show
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