Florida Workforce
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| show | Wagner-Peyser
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| Most of the laws enacted over the past two centuries were in response to major events. This resulted in what type of system? | show 🗑
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| show | Investment and Innovation
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| show | Decentralized
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| show | Single
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| Florida focuses most of its funding and structure for workforce programs towards what level? | show 🗑
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| show | Unique
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| Florida has opted to house a majority of workforce programs in how many structures? | show 🗑
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| show | Job seekers and businesses
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| show | 24 Regional Workforce Boards
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| Entity responsible for local policy development? | show 🗑
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| show | Labor
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| show | Wagner Peyser
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| show | Investment
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| show | Employment and Training
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| show | Assistance
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| Federal entity that provides funding so Regional Workforce Boards can operate Wagner-Peyser? | show 🗑
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| Program using TANF funds? | show 🗑
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| show | US dept of Agriculture
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| show | US dept of Labor
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| Workforce Florida was created by what Senate Bill? | show 🗑
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| Workforce Florida was created by what Florida Workforce act of 2000? | show 🗑
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| Workforce Florida, Inc. (WFI) serves the state board and was also created under what 2000 Act? | show 🗑
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| show | Strategies and Policies
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| As stated in Florida law the goal is to develop the states business climate that will benefit Floridians, Florida's businesses and who else? | show 🗑
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| show | Five
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| WFI is also required to develop what kind of plan that outlines how it will implement the five year plan? | show 🗑
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| show | Charter
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| show | Charters
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| WFI is responsible for providing oversight and policy direction to ensure that the workforce programs are what by the Dept of Economic Opportunity? | show 🗑
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| Most workforce programs are outline in Florida statues chapter what? | show 🗑
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| Programs that are a mandatory part of Florida's workforce system: Wagner: | show 🗑
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| Programs that are a mandatory part of Florida's workforce system: Workforce: | show 🗑
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| Programs that are a mandatory part of Florida's workforce system: Trade: | show 🗑
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| show | Employment and training Services
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| show | Transition
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| show | Homemaker Program
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| Programs that are a mandatory part of Florida's workforce system: Federal: | show 🗑
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| show | Nutrition Assistance Program
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| Programs that are a mandatory part of Florida's workforce system: Workforce O: | show 🗑
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| show | Department of Economic Opportunity
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| show | contribute assistance
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| How does Department of Economic Opportunity offer assistance? | show 🗑
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| show | Workforce Innovation Act of 2000
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| Why consolidate workforce programs under those 24 boards? | show 🗑
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| show | innovative
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| show | Employ Florida Marketplace
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| show | Morrill Act of 1862
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| Act that promoted vocational agriculture to train people who have entered upon or who are preparing to enter upon the work of the farm | show 🗑
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| show | The soldier Rehabilitation act of 1918
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| show | The smith-Fess Act ( Civilian Rehabilitation Act)
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| Named After Senator Robert Wagner and Representative Theodore Peyser and provided establishment of what type of employment system? | show 🗑
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| show | public employment
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| show | Employment related exchange
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| show | Job search assistance, referrals to jobs, Placement assistance, Re-employment Assistance
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| Widespread suffering during the Great Depression led to the establishment of an act of social insurance designed to pay retired workers 65 and older a continuing income after retirement. Know as what? | show 🗑
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| The Social Security Act also covers aid to what types of people? | show 🗑
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| Apprenticeship training is where one skilled worker passes on a craft of knowledge. This act also designed to regulate On the Job training. | show 🗑
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| Expanded vocational services to include physical restoration.l Expanded services to include help for persons with mental limitations and illnesses. | show 🗑
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| June 22, 1944 the servicemen's Readjustment Act became law. Frequently this is referred to as what? Provided to guarantee home loans and paid education and living expenses for educational training. | show 🗑
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| The purpose of this act was to coordinate and utilize federal resources to develop conditions in which employment opportunities would be available to all those seeking work. | show 🗑
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| To support educational efforts as essential to improve national security and the advancement of science and math | show 🗑
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| show | Doubled
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| show | Development and Training
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| Authorized a food stamp program to help low income households achieve a more nutritional diet. | show 🗑
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| show | Work and Training
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| Outlaws segregation in businesses and public places. Also bans discrimination in hiring, firing, and federal aid is give in an equal manner. | show 🗑
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| show | Economic Opportunity Act of 1964
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| This Economic opportunity act of 1964 provided what at local levels? | show 🗑
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| The Economic Opportunity act of 1964 started the created of what programs? | show 🗑
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| show | Work Incentive Training
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| Forbids discrimination on the basis of disabilities. | show 🗑
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| Consolidated several federal employment and training programs | show 🗑
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| The Comprehensive employment and Training Act of 1973 was one of the first steps to bringing workforce programs under what? | show 🗑
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| show | Trade Act of 1974
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| show | The Youth employment Demonstration Projects of 1977
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| show | Job Training Partnership Act of 1982
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| What act was designed to protect migrant and seasonal farm workers related to pay and working conditions. | show 🗑
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| Amended the welfare program of the Social Security Act of 1935 to emphasize work, child support and family benefits. | show 🗑
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| show | American Disabilities Act of 1990
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| Replaced the Aid to Families with dependent children or AFDC and JOBS programs. | show 🗑
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| show | Temporary Assistance for needy families
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| Florida's workforce act of 2000 implemented what strategies for the workforce investment act. | show 🗑
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| show | Dept of Agriculture
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| Funding for the Trade Adjustment Assistance | show 🗑
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| show | Governor
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| show | Dept of Equal Opportunity
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| The Smith Hughes Act of 1917 established what type of public education program? | show 🗑
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| show | Serviceman's Readjustment Act
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| Federal or State law- Workforce Innovation Act of 2000 | show 🗑
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| Federal or State law- Workforce Investment Act of 1998 | show 🗑
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| show | 1933
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| What year was the Social Security Act passed? | show 🗑
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| show | TANF, Transition Assistance for Needy Families
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| What federal agency is in charge of WIA? | show 🗑
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| show | Dept of Health and Human Services
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| What federal agency is in charge of SNAP? | show 🗑
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| What is the first principle of Positive customer service? | show 🗑
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| What is the second principle of Positive customer service? | show 🗑
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| What is the third principle of Positive customer service? | show 🗑
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| What is the fourth principle of Positive customer service? | show 🗑
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| What is the fifth principle of Positive customer service? | show 🗑
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| show | Use positive communication skills
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| show | Give notice to waiting customers that you will be right with them
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| show | Go the extra mile
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| What is the ninth principle of Positive customer service? | show 🗑
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| What is the tenth principle of Positive customer service? | show 🗑
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| First step to deal with a difficult customer? | show 🗑
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| Second step in dealing with a difficult customer? | show 🗑
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| show | Remain calm
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| Fourth step in dealing with difficult customer? | show 🗑
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| Fifth step in dealing with difficult customer? | show 🗑
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| show | you
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| show | Help each customer the best you can and make sure each customer leaves happy
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| According to principle one customers are? | show 🗑
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| What are the four types of job seekers? | show 🗑
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| Who else is our customers? | show 🗑
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| When leaving a message what should you think? | show 🗑
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| How should you keep messages to customers? | show 🗑
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| show | Control
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| When the customer argues and yells to get a different response what are they trying to do? | show 🗑
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| show | Emotional
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| show | Logical
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| What are the three elements in the career plan development process? | show 🗑
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| show | Job Readiness
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| show | Observations, reports from supervisors, work history, interviews with customer
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| show | Basic skills and career assessments
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| show | Reading, writing, and math
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| show | TABE(test of adult basic education)
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| What does the acronym SMART mean when referring to goals? | show 🗑
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| What is the first C of completing a competitive application? | show 🗑
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| What is the second C of completing a competitive application? | show 🗑
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| show | Completely: Filled in, N/A in blanks
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| show | Correct: No errors
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| What is the fifth C of completing a competitive application? | show 🗑
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| show | Report to work
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| Four steps of the job? | show 🗑
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| show | Reliable phone, appointment tool or calendar
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| What documents should be kept in the document organizer when searching for work? | show 🗑
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| What is the final component of a strong and competitive resume? | show 🗑
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| Four phases of the interview process? | show 🗑
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| show | Job duties, education, values, reputation, what company offers, and competition
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| show | Do you have questions for me?
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| show | Fifteen minutes early?
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| What is the first principle of job keeping? | show 🗑
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| What is the second principle of job keeping? | show 🗑
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| show | Like job (positive attitude)
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| What is the fourth principle of job keeping? | show 🗑
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| What is the fifth principle of job keeping? | show 🗑
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| What is the fastest way to secure a promotion? | show 🗑
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| show | Dress professionally
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| show | In advance
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| What should you have when you meet with HR on the first day of work? | show 🗑
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| show | Children are able to go to care
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| show | Physically and mentally
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| Principle three of job retention is? | show 🗑
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| show | Complaining
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| What does the R stand for in Respect? | show 🗑
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| What does the E stand for in Respect? | show 🗑
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| show | Share
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| What does the P stand for in Respect? | show 🗑
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| What does the C stand for in Respect? | show 🗑
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| What does the T stand for in Respect? | show 🗑
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| show | Grow: Take classes, grow and develop skills, take on projects outside comfort zone
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| show | The easiest way to find a better or different job is to be employed
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| What is the labor market information? | show 🗑
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| show | LMI
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| show | Teachers, career counselors, elected officials
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| show | 25,000
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| What is the definition of unemployment? | show 🗑
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| What is the labor force? | show 🗑
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| Most common misconception concerning LMI? | show 🗑
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| show | Job losers, job leavers, new job seekers, and re-entrants
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| What is the definition of employment? | show 🗑
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| What is the unemployment rate? | show 🗑
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| What is the definition of customer service? | show 🗑
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| Customer service can be what? | show 🗑
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| show | You
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| show | Situation needs to be defused or managed
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| show | Natural
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| show | To get what they want
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| show | Actively listen
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| show | Stop talking, get still and quiet as possible.
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| What if the customer keeps getting louder? | show 🗑
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| show | Correct
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| show | Concise
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| show | Conscientous
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Created by:
Vet2015