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Tier 1 training

Florida Workforce

Question	Answer
What Act of 1933 laid the foundation of the employment service offices that we now call One-Stops and Employ Florida Marketplace	Wagner-Peyser
Most of the laws enacted over the past two centuries were in response to major events. This resulted in what type of system?	Fragmented
The workforce system did not come together until just the last three decades. Even now many state do not have a unified system. What two acts brought together the workforce programs?	Investment and Innovation
Florida operates most of its workforce programs through what type of system?	Decentralized
Florida's decentralized system operates under what kind of One-stop umbrella?	Single
Florida focuses most of its funding and structure for workforce programs towards what level?	Local
Relationships between federal, state and local program administrator structure is what to Florida?	Unique
Florida has opted to house a majority of workforce programs in how many structures?	One
The single workforce structure was designed to meet both the needs of who?	Job seekers and businesses
Entity responsible for local innovative program development and program implementation?	24 Regional Workforce Boards
Entity responsible for local policy development?	24 Regional Workforce Boards
The United States Department of what?	Labor
The DOL provides Florida funds, policies and tech assistance to a variety of programs. This includes the W________ Program	Wagner Peyser
The DOL provides Florida funds, policies and tech assistance to a variety of programs. This includes the W____Act program (WIA)?	Investment
The DOL provides Florida funds, policies and tech assistance to a variety of programs. This includes the Veteran's_____and____ Services Program (VETS)	Employment and Training
The DOL provides Florida funds, policies and tech assistance to a variety of programs. This includes Unemployment compensation or Re-Employment assistance (REA) and Trade Adjustment_____program (TAA).	Assistance
Federal entity that provides funding so Regional Workforce Boards can operate Wagner-Peyser?	US Dept of Labor
Program using TANF funds?	Health and Human Services
Federal entity that provides SNAP program?	US dept of Agriculture
Federal entity that provides VETS program?	US dept of Labor
Workforce Florida was created by what Senate Bill?	2050
Workforce Florida was created by what Florida Workforce act of 2000?	Innovation
Workforce Florida, Inc. (WFI) serves the state board and was also created under what 2000 Act?	Workforce Innovation Act
WFI is responsible helping the Floridian workforce by developing what?	Strategies and Policies
As stated in Florida law the goal is to develop the states business climate that will benefit Floridians, Florida's businesses and who else?	Entire state
WFI must establish a plan that will work for how many years?	Five
WFI is also required to develop what kind of plan that outlines how it will implement the five year plan?	Operational
What is a written grant by the Regional Workforce board?	Charter
WFI is responsible for providing what to the RWBs?	Charters
WFI is responsible for providing oversight and policy direction to ensure that the workforce programs are what by the Dept of Economic Opportunity?	Administered
Most workforce programs are outline in Florida statues chapter what?	445
Programs that are a mandatory part of Florida's workforce system: Wagner:	Peyser
Programs that are a mandatory part of Florida's workforce system: Workforce:	Investment Act
Programs that are a mandatory part of Florida's workforce system: Trade:	Adjustment Assistance
Programs that are a mandatory part of Florida's workforce system: Veterans:	Employment and training Services
Programs that are a mandatory part of Florida's workforce system: Welfare:	Transition
Programs that are a mandatory part of Florida's workforce system: Displaced:	Homemaker Program
Programs that are a mandatory part of Florida's workforce system: Federal:	Bonding
Programs that are a mandatory part of Florida's workforce system: Supplemental:	Nutrition Assistance Program
Programs that are a mandatory part of Florida's workforce system: Workforce O:	Opportunity Tax Credit
WIA of 2000 created the Agency for Workforce Innovation (AWI) was eventually merged with several agencies into what Department?	Department of Economic Opportunity
What does administer mean?	contribute assistance
How does Department of Economic Opportunity offer assistance?	Helps RWBs implement programs
What law created the 24 regional workforce boards?	Workforce Innovation Act of 2000
Why consolidate workforce programs under those 24 boards?	Saved over 1 million and streamlined services
RWBs have an opportunity to develop and implement what types of programs?	innovative
What is the online comprehensive labor exchange tool that provides round the clock access to employers and job seekers?	Employ Florida Marketplace
Provide public lands to specific states and territories for purpose of building colleges that focused on AG and Mech areas.	Morrill Act of 1862
Act that promoted vocational agriculture to train people who have entered upon or who are preparing to enter upon the work of the farm	Smith Hughes act of 1917
Act that offers vocational rehabilitation to veterans disabled during World War 1?	The soldier Rehabilitation act of 1918
The act that started a rehabilitation program for all Americans with disabilities patterned after the Soldiers Rehabilitation Act.	The smith-Fess Act ( Civilian Rehabilitation Act)
Named After Senator Robert Wagner and Representative Theodore Peyser and provided establishment of what type of employment system?	National
The Wagner Peyser Act established what types of national system of offices?	public employment
The staff associated with the employment offices were required to provide what type of service?	Employment related exchange
Types of services provided by One stop Centers:	Job search assistance, referrals to jobs, Placement assistance, Re-employment Assistance
Widespread suffering during the Great Depression led to the establishment of an act of social insurance designed to pay retired workers 65 and older a continuing income after retirement. Know as what?	Social Security Act
The Social Security Act also covers aid to what types of people?	Aid to families and dependent children
Apprenticeship training is where one skilled worker passes on a craft of knowledge. This act also designed to regulate On the Job training.	National Apprenticeship Act of 1937
Expanded vocational services to include physical restoration.l Expanded services to include help for persons with mental limitations and illnesses.	Vocational Rehabilitation Act of 1943
June 22, 1944 the servicemen's Readjustment Act became law. Frequently this is referred to as what? Provided to guarantee home loans and paid education and living expenses for educational training.	The GI bill of Rights
The purpose of this act was to coordinate and utilize federal resources to develop conditions in which employment opportunities would be available to all those seeking work.	Employment Act
To support educational efforts as essential to improve national security and the advancement of science and math	Defense Education Act
Federal expenditures for education did what as a result of the Defense Education Act.	Doubled
Designed to train or retrain thousands of workers who were unemployed as a result of automation and technological changes.	Development and Training
Authorized a food stamp program to help low income households achieve a more nutritional diet.	Food stamp act of 1964
The Food Stamp Act is the foundation of the current SNAP that includes what?	Work and Training
Outlaws segregation in businesses and public places. Also bans discrimination in hiring, firing, and federal aid is give in an equal manner.	Civil rights Act of 1964
This Act provided for job training, and loans to small businesses in the effort to attach unemployment and poverty.	Economic Opportunity Act of 1964
This Economic opportunity act of 1964 provided what at local levels?	Community Action Agencies
The Economic Opportunity act of 1964 started the created of what programs?	Head Start educational programs and Job Corps
The first welfare to work programs.	Work Incentive Training
Forbids discrimination on the basis of disabilities.	Rehabilitation Act of 1973
Consolidated several federal employment and training programs	Comprehensive employment and Training Act of 1973
The Comprehensive employment and Training Act of 1973 was one of the first steps to bringing workforce programs under what?	One legislative umbrella
Established Adjustment a federal program that provides aid to workers who lose their jobs or wages as a result of increased imports.	Trade Act of 1974
This Act amended the Comprehensive Employment and Training or to provide disadvantaged youth with employment opportunities	The Youth employment Demonstration Projects of 1977
Established a federal program to prepare youth and unskilled adults for entry into the workforce.	Job Training Partnership Act of 1982
What act was designed to protect migrant and seasonal farm workers related to pay and working conditions.	Migrant Seasonal Farm Worker Act of 1983
Amended the welfare program of the Social Security Act of 1935 to emphasize work, child support and family benefits.	Family Support Act of 1988
The law was created to protect the civil rights of people with disabilities to include employment, public places, transportation and telecommunications.	American Disabilities Act of 1990
Replaced the Aid to Families with dependent children or AFDC and JOBS programs.	Personal Responsibility and work opportunity Act of 1996
The Personal responsibility and work opportunity act of 1996 created what program to reduce and prevent dependence on government benefits.	Temporary Assistance for needy families
Florida's workforce act of 2000 implemented what strategies for the workforce investment act.	Increasing local leadership and increasing local flexibility
Who funds the SNAP program?	Dept of Agriculture
Funding for the Trade Adjustment Assistance	Dept of Labor
Who determines the number of board members that will sit on the state board	Governor
Who conducts fiscal programmatic quality assurance reviews of the Regional Workforce Boards	Dept of Equal Opportunity
The Smith Hughes Act of 1917 established what type of public education program?	Vocational technical education
This act guaranteed home loans to vets and also paid educational and living expenses to vets who wished to pursue vocational training	Serviceman's Readjustment Act
Federal or State law- Workforce Innovation Act of 2000	State
Federal or State law- Workforce Investment Act of 1998	Federal
What year was the Wagner Peyser Act passed?	1933
What year was the Social Security Act passed?	1935
Personal Responsibility and work opportunity reconciliation Act of 1996 replaced AFDC with what?	TANF, Transition Assistance for Needy Families
What federal agency is in charge of WIA?	US Dept of Labor
What federal agency is in charge of TANF?	Dept of Health and Human Services
What federal agency is in charge of SNAP?	US dept of Agriculture
What is the first principle of Positive customer service?	Remember that customers are the focus of our business
What is the second principle of Positive customer service?	Know who your customers are
What is the third principle of Positive customer service?	Appear friendly
What is the fourth principle of Positive customer service?	Accept that not everyone will want what you have to offer
What is the fifth principle of Positive customer service?	Be courteous
What is the sixth principle of Positive customer service?	Use positive communication skills
What is the seventh principle of Positive customer service?	Give notice to waiting customers that you will be right with them
What is the eighth principle of Positive customer service?	Go the extra mile
What is the ninth principle of Positive customer service?	Do not make promises unless you plan on keeping them
What is the tenth principle of Positive customer service?	Constantly look for ways that you can improve
First step to deal with a difficult customer?	ID customer
Second step in dealing with a difficult customer?	Recognize your feelings
Third step in dealing with a difficult customer?	Remain calm
Fourth step in dealing with difficult customer?	Seek clarification
Fifth step in dealing with difficult customer?	Resolve
The key to providing quality customer service is?	you
What is positive customer service?	Help each customer the best you can and make sure each customer leaves happy
According to principle one customers are?	Not just a statistic but people with unique needs just like you and me
What are the four types of job seekers?	First time, start career, change career, and advance career
Who else is our customers?	Businesses, schools, community partners, colleagues, and co-workers
When leaving a message what should you think?	What would happen if someone else heard this message
How should you keep messages to customers?	Short, concise, clear and dated
The goal of the difficult or angry customer is to do what with you or the situation?	Control
When the customer argues and yells to get a different response what are they trying to do?	Bait you
The goal of an attack is to get you to react in what kind of manner?	Emotional
When reacting to an attack what manner should you react?	Logical
What are the three elements in the career plan development process?	Assessments, Career exploration, and planning
Informal Assessment is a process of collecting data. We use this data to determine an individuals level of what?	Job Readiness
Informal assessments occur in a more casual manner and include what?	Observations, reports from supervisors, work history, interviews with customer
Formal assessments broken into two categories are what?	Basic skills and career assessments
What are three basic skills?	Reading, writing, and math
What tests the customers basic skills level?	TABE(test of adult basic education)
What does the acronym SMART mean when referring to goals?	Specific, measurable, attainable, relevant, and timely
What is the first C of completing a competitive application?	Concentrated: follow employers direction
What is the second C of completing a competitive application?	Concise: Give what they want (transferable skills)
What is the third C of completing a competitive application?	Completely: Filled in, N/A in blanks
What is the fourth C of completing a competitive application?	Correct: No errors
What is the fifth C of completing a competitive application?	Conscientious: Using correct information to the best of your ability and never lie
If you prepare your work space to job search you should do what as a job seeker?	Report to work
Four steps of the job?	Getting organized, recognized, heard, and hired
What two tools should you have for a successful job search?	Reliable phone, appointment tool or calendar
What documents should be kept in the document organizer when searching for work?	Copies of resumes, example application, and references
What is the final component of a strong and competitive resume?	Action words
Four phases of the interview process?	Prep, start, body, conclusion
What information should the job seeker research about the employer?	Job duties, education, values, reputation, what company offers, and competition
What is the most common question interviewees should be prepared to answer?	Do you have questions for me?
what time should you plan to arrive to an interview?	Fifteen minutes early?
What is the first principle of job keeping?	Be prepared
What is the second principle of job keeping?	Be at work
What is the third principle of job keeping?	Like job (positive attitude)
What is the fourth principle of job keeping?	Get along with Boss
What is the fifth principle of job keeping?	Get along with others
What is the fastest way to secure a promotion?	Get a job and get recognized
If the boss says dress comfortably what does that mean?	Dress professionally
When should you plan for the first day of work?	In advance
What should you have when you meet with HR on the first day of work?	Proof you can work in the United States
What is another part of being prepared for work?	Children are able to go to care
Being present at work means?	Physically and mentally
Principle three of job retention is?	Attitude is altitude
Principle three of job retention states if customers are having a hard time encourage them to refrain from?	Complaining
What does the R stand for in Respect?	Reverance
What does the E stand for in Respect?	Encourage share and learn
What does the S stand for in Respect?	Share
What does the P stand for in Respect?	Peace keeper
What does the C stand for in Respect?	Take constructive criticism
What does the T stand for in Respect?	Treat others like you would like to be treated
Principle four of job retention is?	Grow: Take classes, grow and develop skills, take on projects outside comfort zone
Principle five of job retention is?	The easiest way to find a better or different job is to be employed
What is the labor market information?	Data conditions in the labor market
What is Florida's most important economic indicator?	LMI
What are some of the customers of LMI?	Teachers, career counselors, elected officials
LMI data is unique and is consistent across all states. Data can be compared many ways including by city with a population of what?	25,000
What is the definition of unemployment?	All those 16+ without a job but available and actively seeking work during previous four weeks
What is the labor force?	All of Employment and unemployment
Most common misconception concerning LMI?	Count of unemployed consists only of unemployment claiments
Four types of unemployed?	Job losers, job leavers, new job seekers, and re-entrants
What is the definition of employment?	All those 16+ that work one hour or more for pay or profit or 15 hours without pay in a family enterprise
What is the unemployment rate?	Unemployment divided by labor force and employment includes those working full and part time
What is the definition of customer service?	The assistance a company provides to individuals who buy products or use the company's services
Customer service can be what?	Positive or Negative
The key to positive or negative customer service is?	You
Use what strategy when dealing with difficult customer?	Situation needs to be defused or managed
When using your emotions or anger to attempt to get what you want is what kind of response?	Natural
The major purpose of an angry customer is?	To get what they want
To focus, use eye contact, concentrate and use effective body language is to do what?	Actively listen
What can you do if the customer will not stop talking?	Stop talking, get still and quiet as possible.
What if the customer keeps getting louder?	Get quiet, take away from audience
What is the first C of a resume?	Correct
What is the second C of a resume?	Concise
What is the third C of a resume?	Conscientous

Created by: Vet2015

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