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Vocabulary

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Term
Definition
Abbreviation   A shortened version of a word or phrase.  
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Active   A technique that enables you to verbally and nonverbally communicate in a way that makes you agreeable and easy to understand.  
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Aggressive Communication Style   Method of expressing needs and desires that does not take into account the welfare of others.  
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Analyzers   A person who examines the structure of given data and tries to find patterns and relationships between parts of the data.  
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Analyzers' Non-Verbal Behaviors   Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions.  
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Brainstorming   Group discussion to discuss or solve problems  
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Collaborators   Easy going people and are easy to convince  
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Collaborators' Non-Verbal Behaviors   Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.  
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Constructive Criticism   The process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner.  
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Controllers   People that take charge and are hard to convince.  
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Controllers' Non-Verbal Behaviors   Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.  
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Criticism   Noting the problems or faults of a person or thing  
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Customer   A person or organization that buys goods or services from a store or business.  
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Defensive   Anxious to challenge or avoid criticism.  
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Detached   Separate or disconnected.  
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Enunciate   To say or pronounce clearly.  
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Etiquette   Polite behavior in society or among members of a particular profession or group.  
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Formative Evaluation   Ensures that an activity program is appropriate.  
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Impact Evaluation   Measure program effectiveness in the target audience.  
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Involved   A complex task, or being a part of something  
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Need (Target Audience)   Know what they need to hear  
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Objective   A specific result that a person or system aims to achieve within a time frame and with available resources  
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Passive   Accepting or allowing what happens or what others do, without active response or resistance.  
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Passive Aggressive Communication Style   To communicate with body language or a lack of open communication to another person, such as giving someone the silent treatment, spreading rumors behind people's backs or sabotaging others' efforts.  
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Passive Communication   A style in which individuals have developed a pattern of avoiding expressing their opinions or feelings  
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Process Evaluation   Determines whether program activities have been implemented as intended.  
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Professional   Engaged in a specified activity as one's main paid occupation rather than as a pastime.  
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Reflective   Relating to or characterized by deep thought; thoughtful.  
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Research ( Target Audience )   Know your target audience.  
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Socializers   Outgoing people who thrive on change.  
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Socializers' Non-Verbal Behaviors   eye contact, facial expressions, gestures, posture, and the distance between two individuals  
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Specificity ( Target Audience )   Allows you to talk to more than one group  
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Strategy ( Target Audience )   Helps connect to your target audience.  
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Sympathize   Feel or express sympathy  
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Target Audience   A particular group at which a film, book, advertising campaign, etc., is aimed.  
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Verbal   Sounds, languages, and a tone of voice.  
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