Positive Business Relations
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Competition | The rivalry between two or more businesses to attract scarce customer dollars
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| Corporate Culture | The values and ideals that an organization encourages among its employees
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| Courtesy | Polite behavior; good manners
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| Customer loyalty | The customer's preference for a business; usually expressed in regular purchases from the business
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| Customer Relations | All the activities a business engages in to interact with its customers
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| Customer Service | Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
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| Customer-centric | Focused on customers needs and wants
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| Etiquette | Rules applying to acceptable behavior
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| FAQ's | Frequently asked questions; used by businesses to answer questions on their websites or other marketing materials
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| Incentive | Something that will fulfill a customer's specific desire or need
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| Internal Customers | The people (i.e., employees) who work cooperatively together to achieve business goals
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| Patronage | Loyalty to a particular business
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| Proactive | Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
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| Productivity | The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
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| Respect | Regard or esteem
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| Target Market | The particular group of customers a business seeks to attract
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| Touchpoints | All the opportunities that businesses have to connect with customers and reinforce their brand value
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| Word-Of-Mouth Promotion | Promotion for a business provided by customers who tell others of their satisfaction with the business
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Created by:
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