Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Communication Skills

DEOMI (test 1)

QuestionAnswer
Define Communication Using words, sounds, signs & behaviors to EXPRESS/EXCHANGE info, ideas, thoughts, feelings
Identify the elements of the communication process 1) Communicators, 2) Messages, 3) Channels (modes; verbal/non-verbal), 4) Environment, Feedback
What elements of communication are part of the VERBAL MODE of communication? Written & Oral
What elements of communication are part of the NON-VERBAL MODE of communication? Body Language (touch, eye-contact, facial-expressions/smiling), Physical Space (Intimate [18"], Personal [18"-4'], Social [5'-10'\ & Public [12'])
What are two types of HUMAN COMMUNICATION? Intra & Inter personal
What is INTRApersonal communication; definition & 5 examples Conversing w/ self; 1) daydream 2) sleep/dream, 3) talk 2 self, 4)reading aloud, 5) repeating what you hear
What is INTERpersonal communication; definition & 5 examples Face-to-face, phone, written (emails/letters, text), small group (fam/friends/social/wk), large groups (speaker to group)
Name the 5 barriers to communication Physical, Perceptual, Emotional, Cultural/Language
What are 6 kinds of physical barriers to communication? Environment, Noise, Objects, Distance, Temperature, Physical Health
What are 3 kinds of perceptual barriers to communication? Past experiences, hidden agendas, stereotypes
What are 3 kinds of emotional partiers to communication? Anger, Fear, Surprise
Give an example of a cultural/language barrier to communication? A word/phrase can mean different things to different people ("secure the door").
What are 5 elements in the listening process? Receiving, Attending, Understanding, Responding, Remembering
Name 6 benefits in effective listening It improves communication, (helps you to not get out of) control in a situation, minimizes conflict, it shows you care, it enhances understanding and it improves memory.
What are 3 types of listening? Active, Inactive, Selective
Name 7 methods to become a better listener Purpose for listening, suspend judgment, resist distractions, wait b4 responding, seek important themes, respond to comments, avoid response blocks
What are 4 response blocks? Evaluating HOW it was said, unsolicited advice giving, diagnosing/analyzing WHY they said that, topping/one-upping
What is feedback? Receiver response; gives communicator idea of HOW MSG is BEING RECEIVED (whether it needs to be modified)
What is Evaluative feedback? Assuming one knows (can judge) Wright/wrong, good/bad
What is Non-Evaluative feedback? Addressing observable behavior
What are guidelines for RECEIVING FEEDBACK? Receptive atmosphere, state what you want feedback about, check what you've heard, objective attitude, share your reactions
What are guidelines for GIVING FEEDBACK? Ensure it describes (non-evaluative), not judges, specific, takes into account needs of RXr & TXr, uses clear communication, solicited, directed at behavior, good timing, well, planned
What are the four panes of the JOHARI window? Open face, blind spot, façade/hidden & unknown
What are the 4 dimensions of the johari window? Known/Unknown, Self/Others
What is the open face of Johari's window? Things I know of self & others know of me
What is the blind spot of Johari's window? Things others know of me & I don't
What is the façade/hidden pane of Johari's window? Things I know about me, but they don't
What is the unknown pane of Johari's window? Things we all don't know about me.
If I want to change the blind spot pane of johari's window, what can I do? Solicit feedback, be receptive to it
If I want to change the unknown pane of johari's window, what can I do? Avail myself, be receptive, learn vicariously
If I want to change the open face pane of the johari window, what can I do? Give/solicit feedback, self-disclosure
If I want to change the façade/hidden pane of the johari window, what can I do? Give feedback, self-disclosure
Identify the 6 benefits of giving/receiving feedback Exchange info, achieve personal growth, self-awareness, insight, creates open environment, aids in preparation for the future
Created by: tmjust4u
Popular Military sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards