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kinns 13/ fordney 7
study set
| Question | Answer |
|---|---|
| What are the dimensions for legal size paper? | 8 1/2 x 14inches. Kinns pg.219 |
| What is a noun? | A person, place, or thing. Kinns pg 219 |
| Define a simplified letter style? | All lines begin flushed with the left margin, the salutation is replaced with an all caps subject line, complimentary closing is omitted, all-caps signature is entered on 5th line below the body of letter. Kinns pg. 219 |
| When are office privacy practice forms given to patients? | At the time of service, during registration. Fordney pg. |
| How is mail classified? | According to type, weight, and destination. Kinns pg.231 |
| What is the most common type of written communication in the medical office? | Original letters, memos, replies to inquiries, response to requests for info., phone messages, emails, transcriptions, orders for supplies instructions for patients, etc...Kinns pg. 215 |
| What is considered casual communication? | Emails, texts, instant messages, & friendly letters. Kinn's pg. 223 |
| What is the protocol before patients are able to receive emails or text messages from the office? | It should have a copy made & placed in medical record, be professional, should not have abbreviations, single spaced, not all caps. Kinn's pg. 223 |
| What is the protocol for memos before filing them to policy manuals? | Employees are required to initial memos to verify that they were read prior to filing. Kinn's pg. 224 |
| What disclaimer usual comes with faxes and emails? | It denotes who the disclaimer is for, what to do to return it if received in error, penalties that will be enforced if info. is disseminated, distributed, or copied. Kinn's pg.224 |
| What is a portfolio? | A set of pictures, drawings, or documents either bound in a book or loose in a folder. Kinn's pg. 225 |
| What is the consequence of misspelling medical terms on a patient's record, claim, or correspondence? | Claims can't be processed, no reimbursements. In a patient's record/correspondence, diagnosis will be misrepresented, misunderstood, & wrong treatment with fatal consequences. |
| What is a portfolio as it pertains to business letters? | They consist of different templates to use according to the various situations that frequently arise. Kinn's pg. 225 |
| What is the block letter style? | All lines start flush with the left margin, efficient, but least attractive. Kinn's pg.219 |
| What is the correct way to write an inside address in a letter? | If letter consists of only a few lines, inside address should be double spaced, if long in length, then single spaced. Kinn's pg. 221 |
| What does flush mean? | Having no indentation. Kinn's pg.215 |
| Who should sign referrals and consultation forms? | The physician. |
| When is editing performed? | Before mailing or delivery. Kinn's pg. 224 |
| How much is express mail insurance? | Automatic insurance is up to $100.00 free of charge. Kinn's pg. 231 |
| What is a "forever stamp"? | A stamp used as first-class postage on envelopes weighing 1oz or less, regardless of postal rate increases. Kinn's pg. 231 |
| What are the rules for alphabetical filing/indexing? | Last name first, first name second, middle initial, then prefix/suffixes. Kinn's pg. 255 |
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