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NC2
Nursing concepts Module 2
| Question | Answer |
|---|---|
| What are the verbal communication guidelines? | -sender and reciever -the message -a message channel -means of feedback -the context |
| What are techniques of active listening? | -ask questions - listen between the lines -adjust your focus -use silence and time |
| What are cultural differences with communication techniques? | -language barriers -nonverbal barriers -verbal communication barriers |
| What are the characteristics of theraputic communication? | -use broad openings - provide general leads - explore, probe and seek clarification - use open ended statements and questions restate or reflect what you hear |
| How do you "Listen between the lines"? | Listen not only to what the patient says, but also what the patient doesn't say. They may talk about their concerns indirectly. |
| What are the forms of verbal communication? | involves the use of spoken words or written words or symbols |
| How do you respond to a patient who asks you personal questions? | Revise and redirect the question elsewhere |
| Explain ways to communication skills such as touch, silence, listening, and summerizing? | -Touch is a form of nonverbal com. that is inherent in the practice of nursing. -Silence uses both verbal and nonverbal forms of communication. -Listening, to not only what the patient says, but also what they don't say. |
| what is summerizing? | Summerizing is taking a pt's story and picking out the important parts. "So, let me clarify, your main point is." |
| What are ways to communicate with pt's who speak no English? | Get an interpreter, |
| What are the different parts of a crisis? | -Developmental Crisis -Situational Crisis - Enviromental Crisis |
| How do you assist in and resolve a crisis? | -Crisis intervention, help resolve -You must listen and ask what you may do to help. |
| What are the parts of communication? | -Verbal -Nonverbal -Active listening -Theraputic -Healthcare -Telephonic -Written and electronic |
| What are the communication styles? | -Intrusive -Assertive -Aggressive -Passive agressive -Passive -Closed |
| What is nonverbal communication? | -Proximity -Body language -Silence -Vocalization -Physical content |
| What is an open-ended question? | An open-ended question is a question that is not simply answered by "Yes or No" it will usually get you more information than expected. |
| What is a sender and a reciever? | The person sending information and the person targeted to get the information. |
| What is "the message"? | Information and cues sent from the sender to the receiver. |
| What is a message channel? | Non verbal, verbal, emotional, or visual information sent at the time of delivery. |
| What is the means of feedback? | The response, or lack of response to the sent message. |
| What is the context? | Context is the enviroment and circumstances that influence the message. |
| What is a language barrier? | Communication in the healthcare setting can be difficult in the best of circumstances. Sometimes clients share very to little or no common language |
| What is a nonverbal barrier? | Both clients and practical nurses can erect non-verbal barriers, including body language. eye contact, facial features and behaviors that either ignore or dismiss client clues. |
| What is a verbal barrier? | Don't monopolize conversation by talking too much. use silence and time so clients have the opportunity to communicate clearly. |
| What is the communication skill of touch? | Touch is a form of non verbal communications that is inherent in the practice of nursing. |
| What is the communication skill of silence? | Silence uses both verbal and non verbal forms of communications. Saying nothing is sometimes the best thing to do. |
| What is the communication skill of listening? | Listening not only to what they say, but to what they don't say because they might voice their concerns indirectly. |
| What is the communication skill of summerizing? | Summerizing is taking the pt's story and clarifying it.. "Okay, so this is your point..." |
| What is a developmental crisis? | Crisis based on sudden or dramatic shifts in growth and development, such as school entry and exit with birth of a child. |
| What is a situational crisis? | Crisis created by a sudden or extraodenary event which is often cannot be planned or controlled. accidents, heart attacks, assaults, illness. and death often create this crisis |
| What is a enviromental crisis? | A natural or created disaster overwhelms an individual or group. bombings, floods, fires, and bioterrism. |
| How do you provide privacy? | -Prepare the patient for the intervention. -Close the door, pull curtain. -If you're doing simple AM care, ask patient how you can help them. -Ask the patient if guests can stay. |
| Overall communication occurs within what range? | Usually 4-12 foot. |
| true or false? Sender and receiver are both necessary for communication? | True |
| True or false? sender>message>receiver> | true |
| Communication can have a unintended __________ | Reciever. |
| True or false, non verbal communication has some to do with your attitude. | True |
| Nonverbal communication- | is just as important as what you say, facial expressions, body language, and physical appearance. |
Created by:
Saraheliza14
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