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Habit 4: Think Win-W
Flashcards
Question | Answer |
---|---|
Fill in the blank(s): The Main Point of Habit 4: Think Win-Win is about building effective __________ with people by working for their benefit while you are working for your own benefit. | relationships |
Which "Habit" is about building effective relationships with people by working for their benefit while you are working for your own benefit. | Habit 4: Think Win-Win |
Pick the description that best describes Habit 4: Think Win-Win. a. I do the most important thing first. b. I have a plan for what I want to accomplish. c. I am considerate of others, but I also have the courage to stand up for myself. | c. I am considerate of others, but I also have the courage to stand up for myself. |
Win/Lose | I'm going to beat you no matter what |
Courage: High Consideration: Low | Win/Lose |
Lose/Win | I always get stepped on |
Courage: Low Consideration: High | Lose/Win |
Lose/Lose | If I'm going down, you're going down with me |
Courage: Low Consideration: Low | Lose/Lose |
Win/Win | We're going to win together |
Courage: High Consideration: High | Win/Win |
People who Think Win-Win or No Deal live by two principles. What are those two principles? | Courage and Consideration |
Fill in the blank(s): The key to making friends is to deposit acts of _____ and ______ in their Emotional Bank Accounts (and to avoid making withdrawals). | kindness helpfulness |
EBA stands for | `Emotional Bank Accounts |
Nothing bankrupts an Emotional Bank Account faster than not... | keeping promises |
True/False When someone shares something with you in confidence, keeping that information to yourself will withdraw from their EBA? | False |
True/False Gossiping or backbiting will withdraw from other people's EBA? | True |
True/False Setting clear expectation will deposit into other people's EBA? | True |
True/False Apologizing when you are wrong will deposit into other people's EBA? | True |
True/False Forgiving people so that you don't keep hurting yourself will withdraw from other people's EBA? | False |