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COMM PLAN 2.1
Question | Answer |
---|---|
A written statement that outlines communication goals, provides some situational analysis and proposes approaches and activities to achieve identified goals | Communication Plan |
A policy-driven approach to providing stakeholders with information | Communication plan |
Formally defines who should be given specific information, when that information should be delivered, what communication channels will be used to deliver the information | Communication Plan |
The creation and adoption of this plan represents a significant step for any organization | Strategic Communication Plan |
Health and success of a communication plan | Public education, Grassroots, Organizing, Research, Public Advocacy, Direct Service, Fundraising |
What are the essentials of COMM plan? GENERAL SECTIONS | Context, Environmental Scan, Stakeholders, Objectives, strategy, audiences, announcement, messages, tactics, issues, budget, evaluation |
What’s happened before, what’s the history? | Context |
What are the key factors that will affect your success? What is the media saying? | Environmental Scan |
Who are your stakeholders and what are their expected reactions? How will you manage them? | Stakeholders |
What do you want to achieve? | Objectives |
Where are you going and why? | Strategy |
What are the key audiences | Audiences |
Are you making an announcement | Announcement |
What are you saying about the announcement | Messages |
How will implement your strategy, before, during, and after the main announcement (assuming you have one) | Tactics |
What problems may you have to overcome? | Issues |
What it will cost | Budget |
How will you know if you’ve been successful | Evaluation |
The essentials of COMM PLAN | Audience, Message, Channel |
Who you are speaking to | Audience |
Analyze the key groups or people you want to reach and what their needs are | Audience |
Knowing and understanding the audience | Communication Skills, Attitude, Knowledge, Social System, Culture |
Encoding skills and decoding skills should be complemented by thinking skills like the ability to reason and draw inferences | Communication Skills |
Enduring disposition towards any characteristic of person, place, or thing based upon beliefs and emotional feelings | Attitude |
This infers to bits of information which have been organized to form a meaningful whole | Knowledge |
Refers the group you belong includes place, position, rank that affect communication behavior | Social System |
Everything is socially learned and shared by the member of the society | Culture |
Thought as short, simple, statements repeated in all communications | Message |
Examples of Message in all communication | Web pages, brochures, speeches, news releases |
Consist of ideas within the message | Content |
Refers to signs used to form the message, this can be verbal and non-verbal | Code |
Effective messages are? | Clear and simple, brief, believable, compelling, delivered by the right messenger |
Communicating in plain language | Clear and Simple |
Commonly used as benchmark for testing clarity of language in messages | Grade 7 reading level |
The general rule is less is more | Brief |
A message is generally not a paragraph; it may not even be a whole sentence. The shorter a message is, the easier it is for both the speaker and audience to remember | Brief |
Messages are not effective if they are not believable | believable |
usually make use of symbols that speak to the core values of the target audience | Compelling |
This is an aspect of messages we often struggle with | Compelling |
We are used to avoiding emotional language or concepts and of qualifying everything we say with words like | May and Sometimes |
A good message is emphatic | Compelling |
A good message also evokes an emotional response | Compelling |
Core values | fairness, collective responsibility, accountability, safeguarding our children’s future |
messengers are as important as messages | Delivered by the right messenger |
Key challenge for many non-profit organization | Delivered by the right messenger |
Person with greatest prestige or seniority is routinely assigned the role of? | Spokesperson |
What does your intended audience read, listen, watch, or engage in? Reach them by placing you message where they see it | Channel |
This can be viewed as five senses—ways by which the message reaches the receiver’s central nervous system | Channel |
They can also be considered as the disseminating vehicles like newspapers and radios | Channel |
COMMUNICATION CHANNELS | Traditional, Digital/New Media, Interactive |
Traditional Channel examples | Print, Radio, TV, Film/Movie, Documentaries, Spoken Word |
Digital New Media channel | Website, Automated text, Social Media, Email Alerts |
Interactive Channel examples | Theater, Play, Exhibit, Public Art, Public Demonstration, Community Events, Conferences |
What are the dimensions of channel? | Credibility, Feedback, Involvement participation, Permanence and Multiplicative power, complementary |
Assess what’s successful and what could improve | Evaluate |
It is your guide in communicating your message to your audience | Communication Plan |