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concepts of Profes
Problem-Solving Processes
| Question | Answer |
|---|---|
| The nurse manager of an orthopedic floor is trying to address an inadequate documentation of patient teaching. Which statements by the nurse manager represent steps in a team-initiated approach to problem-solving model? | -"I will investigate if this problem has occurred on other floors, and if so, how they addressed it." -"I will evaluate the potential reasons why nurses on the floor are inadequately documenting patient teaching." |
| -- | - "I am going to write a list of creative ways to implement a new training program on documenting patient teaching." |
| A task force was generated to address the problem of extended patient wait times in the emergency department (ED). The group identified that the source of the problem was a shortage of bedside equipment, and was given a budget to resolve this issue. | -- |
| What is the next step for the task force in the problem-definition process? | Contextualize the problem |
| A clinical supervisor has noticed that charting is frequently incomplete, with an increase in staff call-outs and a decrease in patient satisfaction scores. Which tools can the nurse manager use to determine the cause of this problem? | -Fishbone diagram -The 5 Whys approach |
| The charge nurse of a busy outpatient unit is faced with several issues requiring attention during the shift. Which technique is important as an initial approach by the charge nurse to address these issues? | Determine which problems are the most critical |
| The nurse manager overhears a staff nurse say, “Our bosses are so clueless. They have no idea about my cultural background or the background of our patients.” Which is an appropriate action for the manager to take? | Host a luncheon, asking each nurse to bring a food item representing their culture |
| The chief nursing officer (CNO) is working with a committee to resolve nursing ratio problems in the hospital. The CNO is likely to generate several viable solutions by performing which actions? | -Thinking outside of the box -Considering everyone’s views -Showing a willingness to adjust |
Created by:
Lightnning54
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