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concept of Professio
Optimizing Employee Performance
Question | Answer |
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The Urgent Care Manager is planning to assign one of the charge nurses as an employee coach. Which charge nurse would be the best choice? | A full-time charge nurse who has experience as a preceptor |
The nurse manager walks into the break room and sees a staff nurse crying at the table. The nurse states, “This is the worst day! No matter what I do, I can’t please my patients!” Which coaching role should the nurse manager assume with the staff nurse? | Counselor |
The charge nurse has been delegated to act as a coach for a newly hired nurse. Which actions demonstrate ineffective coaching by the charge nurse? | -Providing feedback only when incorrect actions are noted -Using general group coaching techniques with the new hire -Refraining from providing feedback until after the orientation period |
The nurse coordinator in the intensive care unit is preparing employee feedback for the charge nurse. Which statement by the coordinator demonstrates effective feedback? | “You have a great rapport with the patients, but I noticed you’re struggling with time management skills. Let’s discuss some strategies for improvement.” |
A nurse manager is gathering information to provide feedback to a nurse who recently completed the orientation period. Which behavior should be discussed? | The nurse takes a long time to get reports and begin patient care. |
A nurse manager has received reports from other staff members that Jeannie, a staff nurse, is very abrupt with colleagues and patients. Which should the nurse manager consider prior to providing feedback to Jeannie? | -Observing Jeannie interacting with her colleagues and patients -Being ready to provide positive feedback if Jeannie responds poorly to criticism -Preparing for the possibility that Jeannie will want to know who complained about her behavior |
The clinical director is concerned about the poor performance of a staff nurse. What is the first action the director should take prior to implementing a disciplinary plan? | Gather all the supporting data and assess the nurse's outlook of the situation |
The nurse educator places highest priority on completing the performance appraisal of which staff nurse? | The nurse who will receive feedback on an incident that occurred this morning |
The nurse manager on the maternal-newborn unit is preparing a performance appraisal for a staff nurse. Despite frequent reinforcement, the staff nurse consistently calls in sick or is late to work. | -- |
The manager has documented each encounter with the nurse regarding these concerns. What is the manager’s best next step? | Contact the human resources (HR) department |