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Chapter 61
Communication in the Dental Office
| Question | Answer |
|---|---|
| Copier | A business machine that can make duplicates (copies) from an original |
| Fax machine | A business machine that is attched to a phone line that transmits hard copy written messages (handwritten or typed); "fax" is short for "facsimile" |
| HIPPA | The Health Insurance Portability and Accountability Act of 1996, which specifies federal regulations ensuring privacy of a patient's healthcare information |
| Human behavior | The collection of actions performed by human beings who have been influenced by a person's culture, attitudes, emotions, values, ethics, and authority |
| Letterhead | The part of a letter (or printed stationary) that contains the name and address of the person sending the letter |
| Marketing | A way of advertising or recruting people to a business |
| Nonverbal communication | Type of communication in which body languageis used as a form of expression |
| Salutation | A part of the letter that contains the introductory greeting |
| Socialization | The process through which society influences individuals |
| Verbal communication | Type of communication in which words are used as a form of expression |
| Word processing software | A computer program designed to create most types of business documents |
Created by:
KalynBaimakovich
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