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Unit 9 - ESP111

Quality

Quality Refers to the degree to which a product or service meets certain standards and satisfies customer expectations
Why is quality important? - satisfied customers - lower production costs - reducing the risk of legal penalties - enhances a company's reputation - diferentiate a company from its competitors and lead to greater customer loyalty - improvement of internal processes
What are the key aspects of quality? - Conformance to requirements - Consistency - Customer-centered approach
Quality control The checking for quality at the end of the production process. This process ensures that the final output meets the established quality standards and customer requirements.
Quality assurance The checking for quality standards throughout the production process. It helps proactively uncover risks and errors in the process to prevent issue in the final outcomes.
Key differences between QA and QC? QA is more process-oriented/OC is primarily product-focused QA is more proactive, identifying risks by monitoring and improving the manufacturing process continuously. QC is more reactive as it involves inspecting and testing
Created by: jazzchip
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