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Front Office Admin.
Chapts. 1 and 6 Matching MOD 5
| Question | Answer |
|---|---|
| Duties of a dental front office administrator | Patient charting, Patient billing, Providing referrals, Scheduling appointments. |
| Productivity/Multi-tasking | Are attitudes that give greater chances of achieving success in the dental front office administration field. |
| Interpersonal skills | Speaking will of others, learning names, smiling, and compromising all help you to get along with others in the work place. |
| Stress symptoms | Headaches, difficulty concentrating, anxiety, and high blood pressure. |
| Exercising | A quick stress reliever if done vigorously. |
| Professionalism | Characterized by commitment to quality, respect for others, active learning, personal integrity. |
| Initial/Final contact | This patient dentist relationship is usually conducted through the dental front office. |
| General Supervision | The dentist is responsible for all of the acts performed by the staff, even if the dentist is not physically present at the time. |
| Organization | Providing a structure and arranging things in a logical format. |
| Cancellation or missed-appointment policy | This is where patients that miss appointments without notice or cancellation should be. |
| Last recall visit | The date the patient last came in for preventive care. |
| Sending model/impression to lab | Remember to carefully pack the model or impression to prevent damage during its trip, record all information to avoid later confusion about which model belongs to which patient. |
| Broken appointments | When patients do not show up for scheduled appointments. |
| Recall Appointment | A preventive dental examination. |
| Daily Schedule | Creating and maintaining this is one of the most important and challenging responsibilities of dental office management. |
| Positive experience | This is done by maintaining a clean office for the patient and in sustaining the practice with repeat business. |
| Patient Sign in sheet | Used to monitor patient visits and to make sure that no one is overlooked or left sitting in the waiting room. |
| Small number | This is the majority of no shows created by patients. |
| Scheduling appointments | You should ask for the patients name, birth date, and phone number. |
| Reciept | This should always be issued when money is collected from a patient. |
Created by:
mgarrett
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