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p.kelly test 3
ch 3,4,5,6,8,11
| Question | Answer |
|---|---|
| Communication | an interactive process that occurs when a person(sender) senda a verbal or nonverbal message to another person(receiver) and receives feedback |
| Grapevine | an informal avenue in which rumors circulate |
| health literacy | represents the cognitive and social skills which determine the motivation and ability of individuals to gain access to understand and use information in ways that promote good health |
| interpersonal communication | communication between individuals; person-to-person or in small groups |
| intrapersonal communication | self talk |
| evidence-based care (EBC) | cliically competent care based om the best scientific evidence available; it incorporates clinical expertise and the patient's preferences |
| evidence-based medicine (EBM) | the conscientious, explicit, and judicious use of current best evidence in making decisions about the care of patients |
| dependent variable | outcome variable of interest; the variable that is hypothesized or thought to depend on or be caused by another variable (independent variable) |
| independent variable | the variable that tis believed to cause or influence the dependent variable (in research it is the variable that is manipulated) |
| ACE Star Model of Knowledge Transformation | useful in transforming research evidence into practice |
| clinical information system (CIS) | a computer-based system used to inform clinicians about tests, procedures, and treatment in an effort to improve the quality of care through real-time assistance in decision making and to increase efficience and effectiveness of care delivery |
| computer literacy | the knowledge and understanding of computers combined with the ability to use them effectively |
| computerized patient record (CPR) | will include all information about an individual's lifetime health stsatus and care |
| datacapture | the collection and entry of data into a computer system |
| information communication | refers to the interoperability of systems and linkages for the exchange of data across disparate systems |
| information literacy | the understanding among a variety of print and electronic tools to effectively access, search and critically evaluate appropriate resources and synthesize accumulated info into an existing body of knowledge and practice |
| nursing informatics | the integration of nursing, its information, and information management with information processing and communication technology to support the health of people worldwide |
| storage | the physical location of data |
| team | a small nubler of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they are mutally accountable |
| absenteeism | the rate of employee absences from work |
| external forces | influences originating outside the organization, such as the labor force and economy |
| gap | the space between wehre the organization is and where it wants to be |
| gap analysis | an assessment of the differences between the expected magent requirements and the organization's current performance on those requirements |
| Hawthorne effect | demonstrated that a change in employee behavior occurs as a result of being observed |
| high quality-of-work-life environments | those work environments in which the quality of the human experience in the workplace meets and surpasses employee expectations |
| high-performance organizations | operates in a way that brings out the best in people and produces sustainable high performance over time |
| intellectual capital | includes an individual's knowledge, skills, and abilities that have value and protability in a knowledge economy |
| job satisfaction | how organizational members feel about their jobs |
| knowledge workers | well educated and technologically savvy and who see themselves as owning their intellectual capital |
| magnet hospitals | high-qlt health care org.that have met the rigorous nursing excellence requirements of the ANCC (a division of ANA) and that are supportive and collegial practice settings that incorporate principles of organizational behavior to acheive positive outcomes |
| nursing-sensitive indicators | measures that reflect the outcome of nursing actions |
| open systems | must interact with the environment in order to survive |
| organization | a coordinated and deliberately structural social entity that consists of 2 or more individuals, functioning on a relatively continuous basis to achieve a predetermined set of goals |
| organizational behavior | the study of human behavior in organizations |
| organizational commitment | how committed or loyal employees feel to the goals of the organization |
| organizational effectiveness | an organization's sustatinable high performance in accomplishing its mission and objectives |
| productivity | the quantity and quality of output an employee generates for an organization |
| stakeholders | people or goups with an interest in the performance of the organization such as customers, competitors, suplliers, government and regulatory agencies |
| turnover | the numbner of employees that have resigned divided by the total number of employees during the same time period |
| 3 types of people (sgt Carter lecture) | 1-nice 2-difficult 3-sneaky |
| tone (Sgt Carter_ | most dangerous 4 letter word in English language |
| opposite of talking (SGT Carter) | waiting |
| Verbal Judo | making people do what you want them to do and make them think they wanted to do it |
| % of communication (Sgt Carter) | 7-10% Content (words from mouth) 10-33% tone 40-60% body language (non-verbals) |
| per Sgt Carter:"never say" | "calm down" |
| hot buttons (Sgt Carter) | makes you do what you don't want to do |
| hooks (Sgt Carter) | things that will take you a greater distance than you want to go |
| altruism | the unselfish concern for the welfare of others |
| break even point | income and expenses are equal |
| budget | plan that provides formal quantitative expression for acquiring and distributing funds over the insuing time period (generally 1 year) |
| direct cost | directly related to patient care within a manager's unit (ie. nurses' wages, pt supplies) |
| economics | the study of how scarce3 resources are allocated among possible uses |
| egoism | tendency to be self-centered or to consider only oneself and on's own interests |
| enterprise | an organization of any size established as a business |
| ethics | the doctrine that the general welfare of society is the proper goal of an individual's actions |
| failure to rescue | clinician's inability to save a patient's life when the patient experiences complications |
| fixed costs | one that exists irrespective of the number of patients for whom care is provided |
| indirect cost | not explicitly related to care within a manager's unit but is necessary to support care (utilities, maintenance) |
| margin | profit in a non-for-profit organization |
| patient classification system (PCS) | a system for distinguishing among different patients based on their acuity (level of need), functional ability, or resource needs |
| payer | the 3rd party reimburser |
| preferred provider organization (PPO) | generally consists of a hospital and a number of practitioner providors, contracts with health care providers and payers (self-insured employers, insurance companies, etc)to provide health care services to a defined population for predetermined fixed fees |
| reengineering | turning organizations upside down and inside out through fundamental rethinking and radical redesign of processes to achieve dramatic improvements in critical performance |
| relative value unit (RVU) | an index number assigned to various health care services based on the relative amount of resources (labor and capital) used to produce the service |
| stakeholder | providers, employers, customers, patients, and payers who may have an interest in, and seek to influence, the decisions and actions of an organization |
| variable cost | varies with volume and will increase or decrease depending on the number of patients |
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