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Chapter 8 Prostart
Vocab
Question | Answer |
---|---|
strategy of steps to carry out so a problem doesn't recur | action plan |
tendency toward idea based on prejudice | bias |
offer protections for children and youth in workplace | child labor laws |
person with complaint in regards to harassment | complainant |
shows person's interest in job with an outline of experience and education | cover letter and resume |
employee learns function of another job within operation | cross training |
many groups of people have common beliefs or share common ways of acting that produce tendencies to act a certain way based on beliefs and habits | cultural tendencies |
making a decision based on prejudice | discrimination |
variety of people with different backgrounds experiences opinions religions ages talents and abilities | diversity |
contains general information about employment related to company | employee manual |
formal evaluation of work over certain period of time | employee performance appraisal |
enforces law that every person get fair chance at any job opening | equal employment opportunity commission |
set of moral values that a society holds | ethics |
not legally entitled to overtime or minimum wage established | exempt positions |
personal drive come from desire to receive something | external motivation |
staement of desired results | goals |
slur or other verbal or physical conduct related to person that interferes with person's performance or creates unhealthy environment | harassment |
workplace where complaints are handled appropriately and respects is ongoing | harassment free environment |
drive to do well without incentive | internal motivation |
people skills | interpersonal skills |
form filled out by those wanting a job | job application |
defines work involved in assignment or postion | job description |
states purpose of organization to employees and customers | mission statement |
demonstrating proper behavior expected for others | modeling |
reason a person takes action or behaves in a certain way | motivation |
must be paid for every hour of overtime | nonexempt positions |
description or statement of what is to be achieved | objective |
process to integrate new employees into organization | onboarding |
skills easily demonstrated and practiced | on the job training |
goals focusing on broad statements for what is to be achieved | organizational goals |
process that helps learn about procedures and policies and introduce to coworkers | orientation |
most effective way a manager can can rate and evaluate performance | performance appraisal form |
ways in which managers interact with staff and value system that governs daily conduct | personal treatment |
servers enter orders and prompts for other order information | point of sale systems |
meaningful communication among employees from diverse cultures and backgrounds | positive cross cultural interaction |
general attitude toward a person on basis of judgements unrelated to abilities | prejudice |
logical sequence that leads to reasonable conclusion | problem solving |
explore all of problem's potential causes | problem solving model |
sum of activities to meet goals and or further career | professional development |
combination of knowledge skills attitudes and behavior shown while at job | professionalism |
iniative of problem | root cause |
discussions before an interview | screening interviews |
generalization that all in a certain group are the same | stereotypes |
series of interviews | successive interviewing |
group of diverse individuals working to meet a task or goal | team |
working to complete a task using everyone's strengths | teamwork |
process of acquiring a competence of a specific job | training |
number of people who leave company in a given time period | turnover |
describes what an organization wants to become and why it exists | vision statement |
principles used in setting professional tone and behavior | workplace ethic |
no violation is forgiven | zero tolerance policy |