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Active Listening
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Altered cognition
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Test 2 12-02

68WM6 12-02 Communication

QuestionAnswer
Active Listening Giving full attention and a concerted effort to understand the message being sent.
Altered cognition A decreased or lack of the brains ability to recieve, process, and send information.
Assertive communication interaction that takes into account the feelings and needs of the reciever.
Clarifying restating the patients message in a manner that asks the patient to verify the message recieved is accurate.
Closed question focused question that seeks a particular answer usually either yes or no.
communication use of words and behaviors to construct, send and interpret messages.
Expressive asphasia a physiologic condition in which an individual is unable to communcate a desired message.
Focusing a communication technique used when more specific information is needed to accurately understand the patients message.
Gestures movements used to emphasize the idea being communicated.
Nontherapuetic communication techinques both verbal and nonverbal that hinder the nurse-patient relationship.
Nonverbal communication the transmission of messages without the use of words
One-way communication a structured form of communication in which the sender is in control.
Open-ended question does not require a specific response and allows the individual to elaborate freely on a subject.
Paraphrasing suming up what the patient said in your own words.
Reciever the individual to whom a message is being conveyed.
Receptive asphasia a physiological condition in which an individual cannot recognize or interpret the message being recieved.
Reflecting technique that assists the patient to "reflect" on inner feelings and thoughts rather then seeking answers.
Restating saying what the patient said to you verbatem back to them in a question format.
Sender person conveying the message.
Therapuetic communication facilitates the formation of a positive nurse-patient relationship.
6 Aspects of communication Sender, message, channel (auditory, visual or kinesthetic), receiver, Feedback and Influences
Listening hardest to learn but most effective method for patient care either active or passive
Comfort Zone 0-18 inches. necessary distance between two or more individuals that must be maintained to guard against personal threat or intimidation
Personal Zone 18 inches to 4 feet. Less intimidating to patient either sitting next to or standing next to them.
Social Zone 4-12 Feet. Used when speeking to a small group.
Public Zone 12 feet or more. Used for public speaking.
Created by: tdaigle1
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