| Term | Definition |
| Purpose of Questions | Info gathering, focusing the interview, promoting insight, catharsis |
| Pitfalls of questioning | Jargon, leading questions, excessive questioning, multiple questions, irrelevant or poorly timed questions, Why questions |
| When the clients don't respond | Lack of understanding, ambiguous purpose, answer unknown, privacy |
| Concreteness | Measures the clarity and specificity of communication |
| The three domains | Feelings/ Affective, behavioral, thinking/ cognitive |
| MOANS | Must, ought, always, never, should |
| Structured interview | An interview that follows a predetermined sequence of questions |
| Unstructured interview | An interview that does not have a preset plan that restricts a direction, Pace, Or content |
| Closed questions | Questions that can easily be answered with a simple yes or no |
| Open questions | Questions that promote expansive answers |
| In direct questions | Statements that imply questions |
| Interview process goals | 1. establish purpose
2. Defining/ strengthening the counseling relationship
3. exploring and understanding the client situation/ problem
4. Problem-solving
5. Evaluating the work |
| Establish purpose type of question | What is your goal? What would you like to talk about? |
| Define the counseling relationship type the questions | What are your expectations of me? Have you had any experience with counseling? |
| Affective domain type of question | How do you feel? |
| Cognitive Domain type of question | What are you telling yourself? What do you say to yourself about this problem? |
| Behavioral domain type of question | How did you respond? What have you done? |
| Affective domain | How clients feel |
| Cognitive domain | How clients think about their situations |
| Behavioral domain | What clients are doing |
| Self talk | Mental messages people give to themselves |
| Problem-solving types of questions | What do you see as possible strategies for overcoming this problem? When will you start? |
| Evaluating the work type questions | How has your work met your expectations? What remains to be done? |
| Leading questions | A question that suggests a preferred answer |
| Directives | Short statements that provide directions to clients on topics, information, and pace |
| Types of transitions | Natural, strategic, control, phase, Connect or linking |
| Natural transitions | Arise out of the discussion flow seamlessly from one topic to another, with clear links between the two topics |
| Strategic transitions | Arise when counselors make choices among topic alternatives |
| Control transitions | Because counselors have to orchestrate the flow of the interview, they sometimes use this transition to manage the interviews direction |
| Phase transitions | Counselors also use topic changes to help move the counseling process into the next phase |
| Connect transitions | This transition is used to join or blend ideas from recurrent themes |
