| Question | Answer |
| What is the Main Point of Habit 4? | Building effective relationships with people, together. |
| How do Win-Lose people think? | "I'm going to beat you no matter what." |
| How do Lose-Win people think? | "I always get stepped on." |
| How do Lose-Lose people think? | "If I'm going down, your going down with me." |
| How do Win-Win people think? | "We're going to win this together." |
| What is the Main Point of EBA | Deposit acts of kindness and helpfulness in their Emotional Bank Accounts. |
| How do you study EBA effectively? | Find out what a deposit is for the other person. |
| Being kind to the other person, trying to make friends is an example of? | Do small acts of kindness. |
| Trying not to break a serious promise is an example of? | Keep Promises |
| Being careful to what you say about people and friends is an example of? | Keep Confidences |
| Sticking up to someone badmouthing a friend behind his back is an example of? | Be loyal to the absent |
| saying "I just want to be clear about the job your asking me to do" is an example of? | Set clear expectations |
| Admitting when your in the wrong is called? | Apologize |
| Learning to forget so that it doesn't keep hurting you is called? | Forgive |
| What are the 2 most important rules for making deposits? | 1)A deposit is only a deposit if the other person sees it as deposit
2)It can take one or more deposits to make up for one withdrawal |
