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| Balance Courage and Consideration | build effective relationships with people by working for the benefit of both parties |
| Habit 4 | you don't truly win if other people don't win with you |
| Win-Lose | you win if others lose |
| Lose-Win | constantly lose letting others win |
| Lose-Lose | if they lose they bring people down with them |
| Win-Win or No Deal | winning is winning with other people |
| Lose-Win | don't stand up for yourself because you want to be liked |
| Lose-Win | don't want trouble so you let people step on you |
| Lose-Lose | you don't care if others lose |
| Lose-Lose | you don't have the courage to stand up for yourself |
| Win-Lose | you see life as a competition |
| Win-Lose | you are bold but unkind |
| Win-Win or No Deal | you balance courage and consideration |
| EBA | Emotional Bank Account |
| Making deposits in other's EBA's | this helps make new friends and build strong relationships |
| Find Out What a Deposit is for the Other Person | sometimes what you think is a deposit could be a withdrawal |
| Do Small Acts of Kindness | an effective way to deposit into a person's EBA |
| Keep Promises | breaking promises breaks trust and bankrupts an EBA |
| Keep Confidences | keep people who trust you |
| Be Loyal to the Absent | avoid gossiping and backbiting |
| Set Clear Expectations | be clear on what's expected then follow through on it |
| Apologize | don't wait to admit when you're in the wrong |
| Forgive | forgive and forget to start healing |
