| Term | Definition |
| Chapter overview | -Balance courage with consideration
-Make deposits in others emotional bank accounts |
| Paradigm | I can build effective relationships with people by working for their benefit as well as my own. |
| Win-Lose | If you are high on courage and low on consideration you will always compete with others rather than build each other up. others must fail for you to win. |
| Lose-Win | If you are low on courage and high on consideration, you are insecure. permutate victim mentality, cant help oneself |
| Lose-Lose | Vengeful, if I cant have it non one can. selfish. if i cant have it no one can. |
| Win-Win or no deal | the perfect balance of consideration and courage, having the ability to stand up for yourself and others the achieve the best possible results. |
| Make deposits in others emotional bank | I can make deposits of kindness and helpfulness into others peoples emotional bank accounts. when I do this, its easier to make new friends and build heathier relationships |
| Deposits and Withdraws | deposits in others emotional bank account in order to build the relationship, act kind. or withdraw from the account, putting tension on the relationship |
| Acts of Kindness/ Keeping Promises | deposits- acting kind and courteous. fulfill your end of the deal
withdraw- disrespect, rude. breaking promises |
| Keep Confidence/ Be Loyal | don't share others secrets and maintain loyalty in your friendships |
| Clear Expectations | Make your expectations clear so others don't abuse the relationship or fall short on accident. |
| Apologize and Forgive | Own up to mistakes and don't make excuses. don't let yesterdays baggage hold you down, it will only stifle your growth. |
