Study Guide
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| What is the main point of Habit 4? | Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
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| What is a basic principle of successful living? | You can't win at life unless other people win, too.
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| What is Win-Lose? | If you're high on courage and low on consideration, you're always trying to get ahead of others or be better than other people.
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| What is Lose-Win? | If you're low on courage and high on consideration, you're insecure. You're not brave enough to stick up for yourself.
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| What is Lose-Lose? | If you can't win, nobody wins. You get revenge.
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| What is Win-Win? | You're ready to walk away before someone loses--including yourself.
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| What is Consideration? | If you're in the bottom=right corner, you're high in consideration but low in courage. You're eager to please and reluctant to stand up for yourself: therefore, you often end up in lose-win situations.
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| What is the main point for module 12? | The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts(and to avoid making withdrawals).
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| How to know what is a deposit in another person's EBA? | What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out.
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| What are things you could do to make those deposits? | Do small act of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive.
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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