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CH. 4 Administrative use of EHR

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Term
Definition
double-booking   giving 2 or more pts the same appt slot with the same provider  
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encryption technology   system that keeps data secure by converting them to an unreadable code during transmission and then unencrypting the information when it reaches the recipient  
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fax machine   device capable of encoding documents and sending them over a telephone line; a secure fax sends fax transmissions via secure email, eliminating many of a fax's security risks  
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no-show   pt who makes an appt and neither shows up nor calls to cancel; the term also refers to the appt itself (a "no-show appointment")  
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patient flow   efficient movement of pts through the medical office as a product of accurately estimated pt volume, consistent prv pace, efficient scheduling practices; term generally refer to overall flow of pt but can refer to pat of an individual pt  
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patient portal   secure website where a pt can access personal health info, schedule appts, and refill prescriptions 24 hours a day using a username and password. oftentimes it is part of the prv EHR system  
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purging   process of separating inactive pt health records from active ones  
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secure email   email system capable of transmitting an encrypted message and storing it in a coded format until it retrieved by the recipient via a secure web link  
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show rate   percentage of patients in a practice who arrive for appts as scheduled or call in advance to cancel or reschedule  
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telephone etiquette   polite, helpful response and respectful manner toward callers that show patients that they are cared for and valued.  
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template   electronic document that has a basic format in which the req info can be entered. templates are often created for those documents that are needed over and over again, such as a new pt welcome letter.  
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views   different ways of displaying the same or similar info on a computer screen, usually with an increasing or decreasing level of detail (ex. looking at an electronic calendar in daily, weekly, and monthly views)  
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Created by: chaisenpai
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