Think win-win
Help!
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| WIN-LOSE | High on courage low on consideration
you're always trying to get ahead of others or be better than others. you can't win unless other people lose. unsympathetic and inconsiderate unkind. be the best rise above even if it means stepping on someone else.
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| LOSE-WIN | Low on courage high on consideration.
not brave enough to stick up for yourself, easily taken advantage of, bury a lot of feelings, permanent victim mentality, always looking for sympathy. Eager please and reluctant to stand up for yourself.
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| LOSE-LOSE | low on courage low on consideration.
If you can't win nobody wins you get revenge you envy and criticize others, you put other people down and often yourself too.
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| WIN-WIN or No Deal | High on courage high on consideration
You're ready to walk away before someone loses including yourself balance courage and consideration in a way to help others feel good and for you to feel good too.
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| HABIT 4 | Think win-win
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| What is habit 4 about? | I can win, and so can you. It's not me or you, it's both of us.
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| Different ways of Thinking | Win lose, lose win, lose-lose, Win-Win
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| Make deposits in other people's emotional bank accounts (EBA's) | I can make a deposit of kindness and helpfulness into other people's emotional bank accounts when I do this it's easier to make new friends and build strong relationships OK it's looking beneath you
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| Deposit | when you do something that helps the relationship
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| withdrawals | When you do something to hurt the relationship
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| find out what a deposit is for other people | What do you think is a deposit for other people May be in fact a withdrawal in their mind we won't know unless you find out
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| Do small acts of kindness | A second deposit to three people's kindness opposite the withdrawal is to be unkind discordious and disrespectful
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| Keep promises | Nothing bankrupts the EBA faster even if the account has a huge balance, then to break a serious promise.
With big withdrawals like lies or broken promises you break trust
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| Keep confidence | When someone share something With You and confidence keep it that way
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| Be loyal to the absent | avoid gossiping or backbiting if you badmouth someone the people listen to you will wonder if you're doing the same to them behind their backs.
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| Set clear expectations. | Don't leave things fuzzy follow through on what's expected.
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| Apologize | If you're in the wrong admit it don't wait making excuses instead of making things better turns into an even bigger withdrawal
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| Forgive | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt don't let yesterday hold your tomorrow hostage getting even or talking about other people's failings won't help you
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| seven key active listening skills | 1. be attentive
2. ask open ended questions
3.ask probing questions
4. request clarification
5. paraphrase
6.be attuned to and reflect feelings
7.summarize
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To hide a column, click on the column name.
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
egonzales15
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