Kolb & Putnam
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| Conflict exists when there are real or perceived | differences
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| Differences in conflict engender | emotion as a consequence
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| Shifts in world markets changed business leadership from bureaucracy to | adhocracy
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| What process is most associated with managing conflict in pluralistic socieities? | negotiation
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| Suppresion by those in power and avoidance by those | without it
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| Four ways to manage conflict: | structures/rules; normative appeals to values; negotiation; rites/rituals
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| Disputing is a social-scientist's way of talking about institutional conflict within | legal and quasi-legal procedures
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| Notion of disputing implies a complex interaction of | issues, players, context, and dispute processes
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| Private forms of disputing: | avoidance, vengeance, gossip, self-help
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| What procedure is employed in a dispute depends on: | relationships between parties; kind of issues; cutlure in which procedures are embedded
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| Departures from rationality are handled through | prescriptive advice
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| Negotiation and third party procedures thend to individualize conflicts and grievances and make systemic changes | less likely
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