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Chapter 5 Interpersonal Skills and Human Behavior

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Answer
Adage   A saying, often in metaphoric form, that embodies a common observation.  
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Aggressive   Forceful or intended to dominate; hostile, injurious, or destructive, especially when referring to a behavior caused by frustration.  
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Ambiguous   Capable of being understood in two or more possible senses or ways; unclear.  
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Animate   To fill with life; to give spirit and support to expression.  
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Battery   An offensive touching or use of force on a person without his or her consent.  
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Caustic   Marked by sarcasm.  
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Channels   Means of communication or expression; courses or directions of thought.  
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Comfort Zone   A place in the mind where an individual feels safe an confident.  
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Congruent   Being in agreement, harmony, or correspondence; conforming to the circumstances or requirements of a situation.  
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Decodes   Converts, as in a message, into intelligible form; recognizes and interprets.  
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Defense Mechanisms   Psychological methods of dealing with stressful situations that are encountered in day-to-day living.  
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Encodes   Converts from one system of communication to another; converts a message into code.  
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Encroachments   Actions that advance beyond the usual or proper limits.  
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Enunciate   To utter articulate sounds; the act of being very distinct in speech.  
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External Noise   Sounds or factors outside the brain that interfere with the communication process.  
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Externalization   The attribution of an event or occurance to causes outside the self.  
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Feedback   The transmission of evaluative or corrective information to the original or controlling source about an action, event, or process.  
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Grief   Reaction to an unfortunate outcome; a deep distress caused by bereavement, a loss, or a perceived loss.  
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Internal Noise   Factors inside the brain that interfere with the communication process.  
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Language Barrier   Any type of interference that inhibits the communication process and is related to languages spoken by the people attempting to communicate.  
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Litigious   Prone to engage in lawsuits  
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Malediction   Speaking evil or the calling of a curse.  
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Media   A term applied to agencies of mass communication, such as newspapers, magazines, and telecommunication.  
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Paraphrasing   To express an idea in different wording in an effort to enhance communication and clarify meaning.  
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Perception   Capacity for comprehension; an awareness of the elements of the environment.  
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Physiologic Noise   Physiologic interferences with the communication process.  
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Pitch   Highness or lowness of a sound; the relative level, intensity, or extent of some quality or state.  
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Proxemics   The study of the nature, degree, and affect of the spatial separation individuals naturally maintain.  
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Sarcasm   A sharp and often satirical response or ironic utterance designed to cut or inflict pain.  
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Stereotype   Something conforming to a fixed or general pattern; a standardized mental picture that is held in common by many and represents an oversimplified opinion, prejudiced attitude, or uncritical judgment.  
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Stressors   Stimuli that cause stress.  
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Subtle   Difficult to understand or perceive; having or marked by keen insight and ability to penetrate deeply and thoroughly.  
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Thanatology   The study of the phenomena of death and of psychological methods of coping with death.  
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Vehemently   In a manner marked by forceful energy; intensely, emotionally  
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Volatile   Easily aroused; tending to erupt in violence.  
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