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Phleb Tech Spec 2 Test

Enter the letter for the matching Answer
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1.
Handling an inquisitive patient requires
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2.
_________ is a combination of concepts based on continuously improving services and client care through the involvement of all employees and is directed at customer satisfaction.
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3.
Name 5 Phelbotomist Certification companies:
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4.
____ is a program used in conjunction with QA/QC and is designed to minimize the exposure to the risk of loss or injury to both the health care provider and the patient.
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5.
HMO's
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6.
acute care hospital
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7.
Organizations offering CEU's to Phlebotomists:
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8.
Name 3 agencies that do program Accreditation:
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9.
Although not legally binding, what document is the standard to which all patients have the right to be treated?
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10.
The medical leech is how long, typically, and when full, contains how much blood?
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11.
Independent reference labs
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12.
acidosis
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13.
5 Q framework
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14.
A claim of improper tx or negligence brough against a professional person and/or entity by means of a civil lawsuit:
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15.
The first authentically recorded blood transfusion occurred in
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16.
Employment opportunities for phlebotomists include
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17.
acid-citrate-dextrose (ACD)
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18.
accreditation
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19.
What agency mandates: Proper disposal of hazardous waste, personal protective equipment, Availability of hepatitis B vaccination?
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20.
agar
A.
the 17th century
B.
The process by which an institution (school) voluntarily completes an extensive self-study in preparation for a review visit by an association.
C.
POL's (physicals office lab), hospitals, govt. laboratories, long term care facilities
D.
3-6" long and contains 1/2 oz to 1 oz.
E.
a hospital characterized by stays of fewer than 30 days, usually by patients in need of care by highly specialized personnel and sophisticated technical equipment.
F.
National Phelb. Assoc (NPA), Amer. Soci. of Clinical Pathologists (ASCP), Amer. Soc. for Med. Technologists (ASMT), Amer. Soci. for Clinical Lab. Sciences-ASCLS
G.
NPA-National Phlebotomy Assoc; NAACLS-National Accrediting Agency for Clincal Laboratory Sciences; ASPT-Amer. Society of Phelb. Technicians
H.
a serious condition occurring when the blood pH decreases to less than 7.35.
I.
Health Maintenance Organizations
J.
Risk Management
K.
Patient Care Partnership
L.
a product from seaweed that is used to solidify bacteriologic media.
M.
a checklist for health care professionals that focuses on 1) quality planning; 2) quality laboratory practices; 3) quality control of processes; 4) monitoring performance/quality assessment; and 5) quality improvement when problems occur.
N.
TQM (Total Quality Management)
O.
Malpractice
P.
Govt. labs where Phlebotomist can find employment
Q.
OSHA
R.
ASPT (Amer. Soci. of Phelb), AMT (Amer. Medical Technologists), ASCP (Amer. Soci. of Clinical Pathol.), NPA (Nation. Phel. Assoc), NCA (Nation. Creden. Agency for Med. Lab. Personnel)
S.
an anti-coagulant
T.
diplomacy, empathy, compassion, honesty
Type the Answer that corresponds to the displayed Question.
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21.
Who provided first written documentation of the practice of bloodletting?
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22.
When a person has completed certain requirements and is issued a statement to that effect, he or she is said to be:
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23.
A device that consisted of a small box that contained 12 small spring-driven rotary blades:
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24.
A moral obligation to determine the difference between right and wrong is
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25.
____ in proving malpractice or negligence is the responsiblity of the patient.
Type the Question that corresponds to the displayed Answer.
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26.
a process of writing regulations, performed by the executive branch of government in order to enforce statutes and ordinances.
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27.
state of having oxygen removed from a compound or tissue
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28.
Preferred Provider Organizations
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29.
a portion of a patient specimen used for testing.
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30.
listening sufficiently to ensure that the message conveyed is understood and can be repeated by the listener. Nodding, leaning forward. Not sympathizing!

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