COM Exam 1 Word Scramble
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| Term | Definition |
| communication | the creation of shared meaning using symbolic processes |
| Speaker, Receiver, Message, Channel, Feedback, Situation, Noise, Background/Frame of Reference | components of communication |
| speaker/sender | Originator of the idea and one who encodes and communicates of the message |
| receiver | Individual or group that hears and hopefully listens to the message |
| individual frame of reference | A unique set of life experiences and education that shape an individual’s personality, attitudes, beliefs, values and behaviors |
| message | Symbolic representation of the speaker’s idea; is encoded and decoded |
| channel | Means of getting the message from speaker to receiver |
| feedback | Receiver’s response to speaker’s message |
| setting | The time, occasion, environment, culture and space in which the communication takes place |
| noise | Interference with communication of the message |
| External | noise in the environment/setting |
| Internal | noise inside the speaker or receiver |
| Semantic | noise related to language (accent, unfamiliar language or unfamiliar vocabulary) |
| speech apprehension | |
| Alarm reaction, Resistance stage, Exhaustion phase | general adaptation syndrome |
| Alarm reaction | a shot of adrenaline releases to prepare you for the task at hand |
| Resistance stage | body senses that adrenaline is working to help you cope & allows the energy to flow to body parts best able to help tackle the task |
| Exhaustion phase | for public speaking, this means the exhaustion & relief you experience after the speech. It takes approximately 5-10 minutes before you return to a normal resting heart rate. |
| anticipatory stage | any time that you just think about being in front of the audience all the way to the minutes and seconds of thoughts and feelings prior to the speaking event. |
| Known Speaker, Unknown Speaker, Speaker Expertise, Reminder from Aristotle: Intelligence Character Goodwill Dynamism | Perception of speaker |
| Prior Awareness of Topic, Attitudes, Beliefs and Values, Opinions | perception of topic |
| demographics | personal traits |
| Personal Gain, Event Influenced, Life Situation Influenced, Maslow’s Hierarchy | audience motivation and needs |
| self-actualization needs | Personal identity, independence, happiness, and potential |
| self-esteem needs | Respect from others and ourselves |
| social needs | Belonging with others |
| safety needs | Clothing and shelter |
| physiological needs | Food, water, and air |
| maslow's hierarchy of needs | physiological needs, safety needs, social needs, self-esteem needs, self-actualization needs |
| Complete Information, Accurate Information, Current Information, Misinformation, Biased Information | audience knowledge |
| Physical Environment, Technology Available, Time of Day, Order of Speaker in Event, Reason for Audience Gathering, Expectations | setting/occasion |
| Hearing | Physiological process whereby sound waves travel through the air and impact the eardrum |
| Listening | Psychological process whereby people attach meanings to aural signals |
| Hearing, Attending, Understanding, Evaluating, Responding | stages of listening |
| Hearing | taking in message stimuli |
| Attending | direct attention |
| Understanding | apply meaning |
| Evaluating | judge worth |
| Responding | reaction |
| Appreciative, Informative/Discriminative, Critical/Evaluative, Empathic | Types of Listening |
| Appreciative listening | listen for enjoyment |
| Informative/Discriminative listening | listen to learn |
| Critical/Evaluative listening | listen to reach conclusion |
| Empathic listening | listen to another human |
| Yielding to distractions, Blocking out communication, Failing to concentrate, Selective listening, Overcriticizing the speaker, Faking attention, Avoiding difficult listening | barriers to effective listening |
| active listening | Withhold judgment on speech / speaker, Be physically & mentally prepared, Give attentive feedback, Eliminate distractions, Listen for transitions, Listen for verbal & nonverbal cues, Hear the speaker out |
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