Habit 4 Study Guide Word Scramble
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| Question | Answer |
| How can I build effective relationships? | By working with people for their benefit as well as mine. |
| Win-Lose | High on courage, low on consideration; always trying to get ahead of other people or be better than them. |
| Lose-Win | Low on courage, high on consideration; insecurity leads to saying 'yes' too much and not sticking up for yourself. |
| Lose-Lose | If you can't win, nobody can; you get revenge. You envy, criticize, and bring others down with you. |
| Win-Win or No Deal | Balancing courage and consideration; how to help others feel good as well as yourself and create great relationships. |
| Makes it easier to make new friends and build strong relationships by: | Depositing kindness and helpfulness into other peoples Emotional Bank Account |
| Withdrawal from the Emotional Bank Account | When something is done that hurts the relationship. |
| Deposit in the Emotional Bank Account | When you do something that uplifts the relationship. |
| Find out what an emotional deposit looks like for the other person | What you think is a deposit in your mind may be a withdrawal in another's mind. |
| Do Small Acts of Kindness | Put yourself out there for others in kind ways: a smile, hello, introduction, or personal share. Withdrawal is to be unkind, discourteous, and disrespectful. |
| Keep Promises | Nothing disrupts the trust and the EBA more than withdrawals like breaking or not following through on promises, and lying. |
| Keep Confidences | When someone shares a secret with you in confidence, keep it that way---between you two. |
| Be Loyal to the Absent | Avoid gossiping or back-biting; instead speak up for others, especially when they aren't present. |
| Set Clear Expectations | Don't leave things fuzzy: follow through on what is expected. |
| Apologize | If you are wrong, admit it now instead of waiting. Making excuses instead of reconciling is a huge withdrawal. |
| Forgive | Learn to forgive and forget, so you aren't left feeling resentful, or hurting yourself in the same ways. |
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mickey_buck
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