Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
MA Communication
First Aid, Theraputic Communication, Hans Selye's, Maslow's hierachy of needs
| Question | Answer |
|---|---|
| What is Stress? | Body's response to change; can be manifested in a variety of ways, including changes in blood pressure, heart rate, and onset of headache |
| what's the difference? Sprain, Strain, and Fracture? | Sprain: injury to joint, ankle, knee or wrist Strain: injury to soft tissue between joints that involves the tearing of muscle or tendons; neck, back or thigh Fracture: break or incomplete break in the bone; open or closed |
| What are Attributes to be a successful M.A.? | be Professional, Be Punctual, Be eager to learn, Be open to criticism, Take initiative |
| What are some Clinical M.A. duties? | infection control, disease prevention, medical prevention, Temperature, pulse, respiration, and blood pressure, drawing blood samples, CPR, first aid, Assisting w/physical exams |
| What are some Administrative M.A. duties? | Electronic Medical Records (EMR), word processing, appointments & scheduling, Insurance claims/coding, billing, collections, patients' accounts |
| Name five considerations important tin determining a goal. | Be: specific, challenging, realistic, attainable, measurable |
| Name 3 things you can do to avoid burnout? | try to look at work as fun Make a concerted effort to say "NO" with workload Attempt to develop friendships w/co-workers |
| The 3 categories of stress, explain each: | Frustrations: circumstances that prevent us from doing what we want to do. Conflicts: incompatibility between two important things or objectives equally important to us. Pressure: Demand of schedule, workload, or expectations placed on us by ourselves |
| what are the Stages of burnout? | Honeymoon: love your job Reality: begin to have doubts Dissatisfaction: loss of enthusiasm Sad State: depression |
| Name 3 burnout Prevention tactics. | Develop time mgmt & prioritization techniques Take steps to live a healthy life Conduct a self-evaluation & set realistic goals |
| List the ways a person can attain a burn. | HEAT-Hot water CHEMICALS-Household use EXPLOSIONS-Fire ELECTRICITY-Power lines, Lighting SOLAR RADIATION-Sunburns |
| Explain the "Rule of 9's". | Formula for estimating the % of the body surface areas that have been burned. |
| Explain the each degree of burns. | 1st: superficial, only Epidermis layer of skin; red dry warm 2nd: Burns affect top layers of skin, Epidermis & Dermis; blistered, skin moist 3rd: Most serious. Affecting or destroying all layers of skin to nerves, Subcutaneous; charred or brown |
| Types of Closed Wounds | Bruise, Contusion, Hematoma |
| Types of Open Wounds | Abrasions, Avulsions, Incisions, Lacerations, Punctures |
| Define Abrasions. | superficial scraping of epidermis; scratch, scrape |
| Define Avulsions. | tearing away; torn off & bleeding is profuse |
| Define Incisions. | sharp object; knife |
| Define Lacerations. | tear body tissue; cut |
| Define Punctures. | pierce & penetrate skin, may be deep; hole |
| What does R.I.C.E mean? | Rest, Ice, Compression, Elevation |
| What does M.I.C.E. mean? | Motion, Ice, Compression,, Elevation |
| Name Types of Shock. | Respiratory, Neurogenic, Cardiogenic, Hemorrhagic, Septic, Anaphylactic,Psychogenic, Metabolic |
| Define Respiratory Shock. | trauma to the trachea, lungs (Respiratory); causes reduction of Oxygen & Carbon Dioxide exchange |
| Define Neurogenic Shock. | Injury/trauma to the nervous system. Blood vessels remain dilated & blood pressure decreases |
| Define Cardiogenic Shock. | Myocardial Infarction with damage to heart muscle. body cells do not receive enough oxygen. |
| Name Crash Cart items. | Constriction band, defibrillator, gloves, IV tubing, P.P.E, needles & syringes for injection, Epinephrine, Activated charcoal, Aspirin, Oxygen mask, Hot/Cold packs, insulin |
| What is the purpose of the Good Samaritan Laws? | They provide some degree of protection to the health care professional who offers first aid. |
| what does Recognizing an Emergency mean? | Any instance in which an individual becomes suddenly ill & requires immediate attention. |
| What does T.E.A.R. mean? | To accept the reality of the loss. Experience the pain of the loss. Adjust to what was lost. Reinvest in a new reality. |
| What are the Stages of grief? | Denial, Anger, Bargaining, Depression, Acceptance |
| Feeling & emotions are communicated through nonverbal means, what is the total percentage of all communication? | 70% nonverbal, 23% tone of voice, 7% spoken word |
| What are steps in building trust? | Take Risk, Conveying empathy, Showing respect, Being genuine, Active listening |
| What are Modes of communication? | Speaking, Listening, Gestures/body language, writing |
| what are the 5 "C'S" of communication? | Be Complete, Clear, Concise, Cohesive,Courteous |
| Define Complete. | All necessary info given. |
| Define Clear. | Message must be clear. |
| Define Concise. | Brief & to the point. |
| Define Cohesive. | summarize detailed message, must be organized & logical in it progression. |
| Define Courteous. | Acknowledge a patient w/smile or by name. |
| Define Culture. | The attitudes & behavior that are characteristic of a particular social group or organization. |
| What are the four stages of Hans Selye's general Adaptation syndrome theory? | Alarm: Fight-or-Flight, Exhaustion, Return-to-Normal |
| Define the First stage of Hans Selye's general Adaptation syndrome theory. | Alarm-the body begins to perceive & be aware of stress. |
| Define the Second Stage of Hans Selye's general Adaptation syndrome theory. | Fight-or-Flight: sympathetic nervous system prepares the body for F/F |
| Define the Third Stage of Hans Selye's general Adaptation syndrome theory. | Exhaustion: the body becomes exhausted by its reaction to stress. |
| Define the Final Stage of Hans Selye's general Adaptation syndrome theory. | Return-To-Normal: the parasympathetic nervous system is activated, & the body returns to normal. |
| Name Maslow's Hierarchy of Needs. (pyramid) | 1. Physiological and Survival needs {Biggest}(bottom) 2. Safety Needs 3. Belonging & Love Needs 4. Prestige & Esteem Needs 5. Self-Actualization {least}(top) |
| Give Examples of Non-Verbal Communication. | Unconscious body movements, gestures, facial expressions, posture, personal space. |
| What is Non-Verbal communication? | Referred to as body language, that includes unconscious body movements, gestures, & facial expressions that accompany verbal messages. |
| What is the Communication Cycle order? | 1. Sender-Encodes message 2. Message-travels, speaking, listening, gesturing, writing 3. Receiver-Decodes Message 4. Feedback |
| Explain External noise in communication. | Noise that comes from outside the office building interfering with your ability to listen. Ex: vehicles, machines, A.C. |
| Explain Internal noise in communication. | Your own mental chatter interfering with your ability to practice Active listening. |
| Name the different types of Fractures. | Open, Closed, Green-stick, Stress, Compound, Spiral, Depressed |
| Define Open Fracture | The skin may be pierced by the bone or by a blow that breaks the skin at the time of the fracture |
| Define Closed Fracture. | The bone is broken, but the skin is not lacerated. |
| Define Spiral Fracture. | In this at least one part of the bone has been twisted. |
| Define Green-Stick/Simple Fracture. | The fracture occurs along one line, splitting the bone into two pieces. |
| Define Compound Fracture. | This fracture is a closed fracture that occurs when two or more bones are forced against each other |
Created by:
debonaire
Popular Medical sets