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MOT 136 **

MOT 136/ Ch.5

QuestionAnswer
When you introduce the element of empathy to make the patient feel validated and respected what type of communication is best? Therapeutic Communication.
What is the first element of the communication cycle? The Sender.
What is the second element of the communication cycle? The Message.
What's the third element of the communication cycle? The Receiver.
What is the fourth element of the communication cycle? Feedback.
Who encodes or creates a message? The Sender.
Who decodes a message? The Receiver.
What are the Five C's of Communication? Complete, Clear, Concise, Cohesive and Courteous.
A message that does not include any unnecessary information is? Concise.
A non-rambling message that is organized and logical in progression is? Cohesive.
The study of body language is known as? Kinesics.
What type of communication do we, as human beings learn first? Non-verbal.
What percent of communication is nonverbal? 70%
What percent of the message does tone convey? 23%
What percent of the message is communicated by the spoken word? 7%
Comfortable intimate personal space is? Touching to 1 1/2 feet.
Comfortable personal space is? 1 1/2 to 4 feet.
Comfortable social space is? 4 to 12 feet.
Comfortable public space is? 12 to 15 feet.
Which type of personal space is most often observed? Social Space.
When the verbal and nonverbal message agree it is considered to be? Congruent. (Congruency).
Verbal or nonverbal messages that block communication? Roadblocks.
Behavior that is used to protect the ego from guilt, anxiety and loss of self esteem. Defense Mechanisms.
Refusal to accept painful information that is readily apparent to others. Denial.
Similar to denial, but this is a completely subconscience reaction.(Temporary amnesia) Repression.
This is the act of placing ones's won feelings onto another. Projection.
The act of justification, usually illogically, that one uses to keep from facing the truth of the situation. Rationalization.
Asian medical care is? Mixture of Western medicine and Holistic medicine. Confucian principles, balance between nature and bodily energy.
Hispanic and Latino medical care is? Mixture of Western and Folk medicine. Strong belief in God and foods, hot/cold have the properties to cure illnesses'.
Judaism medical care is? Western Medicine Kosher foods, no pork.
Islam medical care is? Mixture of Western and folk medicine. Also strong belief in intervention by Allah. No intersex examinations, mental illness denied, no alcohol, no pork, believe complete rest is proper for all illnesses.
This man is considered the founder of humanistic psychology and know for his Hierarchy of Needs. Abraham Maslow.
The final/highest level of Maslow's Hierarchy of Needs. Self-actualization.
In the final level of self-actualization, what have we accomplished? We are at our peak, doing what truly fits us. This is an achievement of potential.
What types of questions can be answered by a simple yes or no? Closed Questions.
What type of questions encourage therapeutic communication because the patient is required to verbalize more on the information? Open-ended Questions.
These questions are indirect statements that will elicit a response from a patient without the patient feeling questions, can also facilitate therapeutic communication. Indirect Statements.
Created by: rhiginbo
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