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Red Module
Standards & Safety in Health Care
| Question | Answer |
|---|---|
| How can you keep infants safe during an office visit? | -Keep eyes on baby when weighing -Never leave infant unattended -Remind caregivers to keep eye on babies at all times -Keep dangerous objects out of babies reach |
| How can you keep young children safe during an office visit? | -Watch for climbing hazards -Keep cupboards locked -Never allow them to be on an examination table unsupervised -Keep dangerous objects out of reach |
| What are some risk factors that may effect the elderly? | Visual and hearing impairments Mobility impairments Altered cognition Fatigue Over confidence |
| How can you meet the environmental needs of your clients in a health office setting? | Lighting Noise levels Clean and dry floors Clean spills immediately Clean scattered books/magazines Avoid loose scatter rugs Do not rearrange furniture too often |
| What are clients entitled to when it comes to quality assurance? | Prompt treatment Prompt reports Accurate prescriptions Reasonable wait times Direction regarding emergencies Proper follow up |
| What is an incident report? | Formal documentation of any lapse in acceptable procedure, protocol or policy that results in undesirable effects |
| What should the incident report include? | Summary of events Detailed account of events Date and time Who was present/involved Who was notified and when Any untoward consequences Any action taken An evaluation Prevention recommendations |
| What are some frequently reviewed problems in a hospital? | Clients who were readmitted within a certain number of days after discharge. Deaths in hospitals. Unscheduled return to surgery. Hospital infections. Falls, medication errors, and other irregularities. |
| What are some trouble spots in a health office? | Prescription errors Mislabeled specimens Multiple needle sticks by staff Frequent long waits Errors in letters, reports, charting Not answering phone/ returning calls in reasonable amt of time Inadequate delay of follow-up on abnormal test results |
| What are the principles a quality assurance review should follow? | Delegate a committee./Work as a team Keep it positive. Actively involve all staff. |
| What department is responsible for quality assurance in a hospital/health care facility? | Risk Management/Quality Assurance |
| Whose responsibility is quality assurance | Employers & employees |
| What is quality assurance as it relates to healthcare? | A systemic assessment to ensure that services are of the highest possible quality using existing resources Includes establishing, promoting and maintaining a safe occupational environment |
| What should clients expect when it comes to quality assurance? | Excellence in TOAD: Treatment Ongoing care Assessment Diagnosis |
| Describe Worker's Compensation? | A form of social insurance Employers pay premiums, benefits are paid to injured workers, Employees relinquish the right to sue Consults and educates employers/employees, Monitors compliance with OHS regulations, Dr's offices do not have to register |
| what is OHS | Occupational Health and Safety |
| What is CCOHS | Canadian Centre of Occupational Health and Safety |
Created by:
deyoht_kwa
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