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Exam Review
| Question | Answer |
|---|---|
| The ability to work well with others to reach a common goal is known as ________. | Cooperativeness |
| A(n) _________ is a short, informal talk with someon ewho works in a career that appeals to you. | Exploratory Interview |
| Your team is working on an important project and your team leader asks you to stay late to meet a deadline. You previously agreed to take neighbor to an important appointment at 6:30 p.m. What should you do? | Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline. |
| Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? | Reliability |
| Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having a great difficulty carrying a long section of pipe. What is the most appropriate action? | Help your peer carry the long section of pipe |
| You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do? | Remain calm and report the problem to the manager’s boss |
| Why is having diversity in a company culture’s staff a good idea? | There is a broader range of talents, skills, and creativity |
| Shauna works at an advertising agency and recently had a verbal argument with a co-worker Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict? | Report Ashley to the human resources manager |
| A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation? | After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology |
| You are writing an e-mail to Sally Smith who is a potential customer. What is the BEST way to begin your e-mail to Sally Smith? | Dear Ms. Smith, |
| Which of the following phrases is appropriate for a formal greeting during a presentation? | Welcome |
| Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? | Evaluate all factors needed and select the most suitable contractor based on the factors |
| Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing safety glasses but the other employee is not. Why should the employee be wearing safety glasses? | Safety glasses should always be worn on the shop floor |
| Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative branch is to ______________ laws. | Make |
| Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? | Attending conferences to acquire new industry related knowledge |
| When writing résumés, why do employers prefer professional references over personal ones? | Personal references tend to be biased |
| Samuel works at a farm equipment company. Which of the following will help him decide what to do each day? | The daily work plan |
| Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and a half or 1.5. How much will Maya earn for her 41 hours of work this week? | $498 |
| Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer? | Greet the customer and ask if he would like her assistance |
| You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. What is the first course of action? | Look for the operating manual to figure out what is wrong |
| Which of the following is a type of web browser? | a. Google Chrome b. Mozilla Firefox c. Internet Explorer |
| What is the MOST important reasons for cleaning the cache of your web browser after browsing on the Internet? | To optimize browsing speed |
| Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which of the following applications/formats is most appropriate to use to accomplish this task? | Excel |
| Which of the following statements is true about nonverbal signals? | They are also known as body language |
| A ________ is a brief summary of a job applicant’s personal information, education, skills, work experience, activities, and interests | Résumé |
| Smart decision makers use _______, or standards of judgment for comparing and evaluating choices, to help them make good decision. | Criteria |
| Information technology is all the tools used to create, store, exchange, and use information. The fundamental tool of information technology is the _________. | Computer |
| Examples of poor workplace etiquette include ____________. | -Spreading gossip -Reading your coworkers’ private e-mail and listening to their phone conversations |
| Common types of unethical workplace behavior include _________. | Lying, discrimination, and dishonesty |
| When you wish to leave your job, you should ___________ to let your employer know that you are leaving. | Give a notice |
| Ivan’s business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn’t cost effective. Which is the most correct explanation of the supervisor’s decision? | Giving away cups did not generate enough new or continuing business to pay for the cups |
| If there is a fire in the workplace, you should ________. | Alert your co-workers and leave the building right away |
| A job loss that results from a business decision is known as a ___________. | Layoff |
| A _______ is an oversimplified and distorted belief about a person or group. | Stereotype |
| Minimum wage is the __________ hourly wage that an employer can legally pay for a worker’s services. | Lowest |
| Screen readers are software programs that read text that is on a computer screen out loud for people with vision or reading impairments. Screen readers are an example of _____. | Assistive technology |
| Deep breathing, visualization, and taking a time-out are methods you can use to manage and reduce ________. | Stress |
| An _____ is a meeting between an employer and a job applicant to discuss possible employment. | Interview |
| Employers expect certain things from employees. One important trait that employers look for in employees is “initiative.” Initiative means: | Doing things on your own, being a self-starter |
| In a business or office setting, the BEST greeting when answering the telephone is: | Good morning/afternoon |
| On Tuesday, Emma’s supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do? | Discuss the problem with her supervisor |
| The ability to work well with others to reach a common goal is known as _____. | Cooperativeness |
| A person who learns well by sharing and working with others has a(n) ________ learning style. | Interpersonal |
| The Maple Inn Restaurant was fined $1,000 for having unsanitary conditions and allowing minors to use hazardous equipment. Which Federal Act was violated in this situation? | Occupational Safety and Health Act |
| On-the-job training is: | On-site instruction in how to perform a particular job |
| A spreadsheet application is primarily used to: | Manage financial data |
| Listening and responding with full attention to what is being said is known as ________. | Active Listening |
| A(n) _________ is a short, informal talk with someone who works in a career that appeals to you. | Exploratory interview |
| In the spreadsheet below, John’s sales for the first quarter equal? First Quarter Sales January February March John $ 900.00 $ 555.00 $ 890.00 Mary $ 880.00 $ 1,000.00 $ 700.00 | $2345 |
| Which situation is an example of discrimination? | Johnson Manufacturing Company hires only men for the assembly line |
| The process of continuing to learn abuot new technologies, new practices, and new ideas throughout your life is known as _____. | Lifelong learning |
| Which of the following statements about reading is true? | Skimming is reading quickly through a book or document to pick out key points |
| An entrepreneur is______. | A person who organizes and then runs a business |
| ______ skills include listening, problem solving, and maintaining a calm and positive attitude in challenging situations. | Customer Relations |
| The exchange of ________ between a sender and receiver is called communication. | Information |
| Being ___ means being direct, honest, and polite. | Assertive |
| Common team problems include: | -Unclear goals -Competitiveness among team members -Resentment at lack of individual recognition |
| ____ in the workplace refers to unequal treatment based on factors such as age, disability, race, national origin, religion, or gender. | Discrimination |
| The purpose of writing a thank-you note to a job interviewer is ____. | -To thank the interviewer for his or her time -To show that you are polite, thoughtful, and conscientious -To give you another chance to sell yourself |
| A good example of positive body language might be _____. | Leaning forward |
| Technological literacy is ____: | Knowledge about technology and the ability to use it correctly |
| Constructive criticism _____: | Criticism or advice that is useful and intended to help or improve something, often with an offer of possible solutions |
Created by:
joyellec
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