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Chapter 7
Chapter 7 Appointments
Question | Answer |
---|---|
Appointment card | Small card preprinted with the physician's name, address, and telephone number showing the day, date, and time of an appointment; given to the patient to serve as a reminde |
Appointment abbreviations | Shortened words or coded numbers indicating types of appointments, types of patients, types of insurance, and reasons for appointments |
Modified wave | System used to schedule appointments in which patients are allocated appointment times in the first half of each hour, with the second half of each hour left open for work-ins and emergencies |
Appointment block | Segment of time set aside in the appointment schedule for a specific patient type or procedure |
Smartphone | Mobile phone with advanced computing ability and connectivity |
Clustering | Act of scheduling patients with similar ailments in group sequence |
Template | A preset format or pattern, used as a guide which designates various time frames for specific appointment types |
Referral | Procedure followed when a primary care physician recommends and sends the patient to another physician for further medical treatment |
True wave | System of appointment scheduling that allows for variables and flexibility and assumes the time allowed for appointments will average out each hour |
Appointment schedule | List designating chronological fixed times for patients to meet with the physician and/or receive medical services |
New patient (NP) | Individual who has not received any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years |
Personal digital assistant (PDA)- | Small, handheld, computerized portable device, easily accessed, that can capture, store, and manipulate a variety of data |
Stream | System of advance appointment scheduling in which patients are allocated specific periods of time for office visits and procedures; also called fixed interval |
Software | Computer instructions permanently stored in or temporarily programmed into hardware |
Appointment book | Set of sheets used to schedule and record time set aside for patients to see health care practitioners for procedures and services |
Established patient (est. pt.) | Individual who has received professional health care services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years |
Modified wave | System used to schedule appointments in which patients are allocated appointment times in the first half of each hour, with the second half of each hour left open for work-ins and emergencies |
Open access | Appointment scheduling system that allows patients to call and come in the same day; also referred to as same-day scheduling, same-day access, and advanced access |
19. No-show (N/S) | Patient who does not keep a scheduled appointment and does not notify the office to cancel |