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HCP103 Exam Review
| Question | Answer |
|---|---|
| Which of the following names should come first when working with an alpha-numeric filing system? | Las name first, Jr before Sr., I before II |
| Which of the following are the major filling systems used in the health care setting? | Subject, Alphabetic, Numeric |
| The medical assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent: | Loss of Theft |
| Which of the following USPS mailing services should the medical assistant select when mailing routine patient records to the insurance carrier? | Standard mail (you can send all the record out at once for less) |
| Checking for and repairing damaged documents is part of what step in the filing process? | Conditioning |
| The purpose of records management includes which of the following? | Classifying, Storage, Arranging |
| Which of the following represents improper telephone technique? | Answering a call with "please hold" (rude af) |
| Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments? | Wave (2 pt. top of hour and one in between) |
| The post office returns a patient's bill to the clinic with the notation "address unknown". Which of the following steps are appropriate in handling this situation? | Document that postmark date, Verify the mailing address on file in the clinic database, Prepare a new envelope with corrected address and new postage |
| A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degree F. the medical assistant should: | Schedule a same day work-in appointment ( if all booked advise to take child to emergency room) |
| Which of the following is the most appropriate action when there are delays in the physician's schedule? | Give the patients an estimate of delay time and options to deal with the delay |
| The medical assistant is scheduling new pts for an office with 3physicians and 2nurse practitioners. The office policy is for pts to arrive 30 -45 min prior to their appt. to complete pt history forms. Which of the following is the best scheduling tchnq? | Time-specified scheduling (stream) |
| A filing system that organizes items chronologically for action when the date arrives is called a(n): | Tickler file |
| An insurance company that sells or administers an insurance contract is also known as the: | Carrier |
| Which of the following insurance programs covers active duty military personnel? | TRICARE |
| All of the following are government sponsored programs except: | Blue cross/ Blue shield |
| Who of the following is most likely eligible for Medicaid? | Persons receiving Supplemental Security Income (SSI) for the aged and disabled |
| An insurance policy clause that restricts the overpayment of benefits when an insured has more than one policy is called: | Coordination of benefits |
| Which of the following is funded by both Federal and State revenues? | Medicaid (aka MedCal) |
| Which of the following is the universal claim form? | CMS-1500 |
| The purpose of medical coding includes: | Tracking diseases, Providing comparable date for research, Classifying diseases |
| All of the following coding systems are associated with medical procedures except: | ICD-10-CM (they are diagnostics) |
| The ICD of ICD-10-CM stands for: | International Classification of Diseases |
| CPT codes consist of: | 5 digits |
| HCPCS are level: | II codes |
| Which of the following statements reflect open-ended communication? | "Tell me what brings you in today?" (open ended are not yes or no questions) |
| In most cultures in U.S, when a medical assistant is speaking with patient, making direct eye contact encourages: | Open communication |
| Communication is best defined as: | Process of sharing meaning |
| Anything that interferes with the communication process is best described as: | Noise |
| The objective of therapeutic communication process is best described as: | Providing comfort, Indicating that patients are important, Communicating technical information in a form the patient can understand |
| All of the following are considered facilitative communication techniques except: | Advising |
| Which of the following may create communicating barriers? | Use of jargon (big words, some ppl don't understand), Embarrassment |
| Reasons patient may be reluctant to ask that instructions be repeated include: | Fear, Bewilderment, Embarrassment |
| What is the proper term describing when a patient is advised about the possible consequences of both having and not having a medical procedure? | Informed consent |
| Which of the following acts the termination of a patient from the care of a physician without reasonable, written notice of withdrawal from the case? | Abandonment |
| The medical assistant witnesses the medical office receptionist taking money from the cash drawer. The receptionist learns the medical assistant saw her and asks her not to tell, what should you do? | Tell office manager about the incident and request that confidentiality be maintained |
| Commitment to privacy, continuity of care, advance directives, and the authority to refuse treatment are granted according to which of the following? | The Patient's Bill of Rights |
| Which of the following refers to a patient's written order specifying a patient had indicated that he or she does not want CPR? | DNR (Do Not Resistate) |
| Law developed and enforced by government agencies best describes: | Administrative Law |
| In order for consent to be informed, which of the following elements should be present? | The patient's condition, Purpose of the proposed treatment, Risks and benefits of the proposed treatment |
| The health care provider is required to report the following to the appropriate local agencies except: | Strep throat ( 3 main things birth, death, diseases) |
| Which of the following describes the omission of care when one had the duty to provide such care? | Nonfeasance |
| Which of the following is considered an intentional tort? | Defamation |
| The AMA Code of Ethics subscribes to which of the following general principles? | Confidentiality, Respect for persons, Work within one's scope of practice |
| A standard or principle that guides our behavior regarding what is right and what is wrong is a: | Moral |
| An obligation to act in a certain way is a(n): | Duty |
| Telling the truth best defines: | Veracity |
| Which of the following documents is also called a advanced directive? | Living Will |
Created by:
Cristinacholi
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