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Module 4 Study Guide

Study guide for module 4

QuestionAnswer
What does it mean to balance courage with consideration? Balancing courage and consideration means being able to build win-win relationships, where you with others to only benefit yourself but others as well.
How do you make deposits in other people Emotional Bank Accounts? You can make deposits by making acts of kindness and helpfulness; avoid making withdrawals by not doing these things and breaking promises.
What is Win-Lose? Thinking about yourself and no-one else.
What is Lose-Lose? Bringing down yourself along with others.
What is Lose-Win? Letting others control your life and not doing anything for yourself.
What is Win-Win? Thinking others and yourself.
What are some other ways to make deposits in someone's Emotional Bank Accounts? Keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive.
Created by: 649256082174231
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