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Habit 4 Study Guide

Think Win-Win

TermDefinition
Describe Win-Lose high on courage, low on consideration you're always trying to get ahead of others or be better than other people.
Describe Lose-Win low on courage, high on consideration your're insecure, not brave enough to stick up for yourself.
Describe Lose-Lose low on courage, low on consideration you aim to get revenge. you envy and criticize others
Describe Win-Win high on courage, high on consideration you're ready to walk away before someone loses - including yourself. makes others feel good and for you to feel good too.
Emotional Bank Accounts (EBA) deposit acts of kindness and helpfulness into this
Describe a deposit when you do something that helps a relationship
Describe a withdrawal when you do something that hurts a relationship
What does it mean to make good on your word? keep promises
What does it mean when someone shares something with you in confidence keep confidences
What does it mean to avoid gossiping or backbiting be loyal to the absent
What does it mean to not leave things fuzzy with someone set clear expectations
What does it mean to admit when you are in the wrong apologize
What does it mean to forget when someone hurts you forgive
Created by: shaysrhodes
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