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Habit 4 Study Guide
Think Win-Win
| Term | Definition |
|---|---|
| Describe Win-Lose | high on courage, low on consideration you're always trying to get ahead of others or be better than other people. |
| Describe Lose-Win | low on courage, high on consideration your're insecure, not brave enough to stick up for yourself. |
| Describe Lose-Lose | low on courage, low on consideration you aim to get revenge. you envy and criticize others |
| Describe Win-Win | high on courage, high on consideration you're ready to walk away before someone loses - including yourself. makes others feel good and for you to feel good too. |
| Emotional Bank Accounts (EBA) | deposit acts of kindness and helpfulness into this |
| Describe a deposit | when you do something that helps a relationship |
| Describe a withdrawal | when you do something that hurts a relationship |
| What does it mean to make good on your word? | keep promises |
| What does it mean when someone shares something with you in confidence | keep confidences |
| What does it mean to avoid gossiping or backbiting | be loyal to the absent |
| What does it mean to not leave things fuzzy with someone | set clear expectations |
| What does it mean to admit when you are in the wrong | apologize |
| What does it mean to forget when someone hurts you | forgive |