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Habit 4

Study Guide

TermDefinition
Main point of Module 11 Building effective relationships with people by working for their benefit while you are working for your own benefit
Courage and Consideration Matrix: Win-Lose High on courage and low on consideration - getting ahead of others or being better than them
Courage and Consideration Matrix: Lose-Win Low on courage and high on consideration - insecurity; saying yes too fast, easily taken advantage of, lots of feelings buried
Courage and Consideration Matrix: Lose-Lose Low on both courage and consideration - if you can't win, no-one does, revenge, envy and criticization
Courage and Consideration Matrix: Win-Win High on both courage and consideration - win-win or no deal, ready to walk away before either party loses, balancing courage and consideration will make both sides feel good
Main point of Module 12 The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals).
Eight Deposits you can make 1. Find out what a Deposit is for the other person 2. Do small acts of kindness, courtesy, and respect 3. Keep promises 4. Keep confidences 5. Be loyal to the absent 6. Set clear expectations 7. Apologize 8. Forgive
Created by: efosdick
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