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Habit 4
Flashcards for ch 4
| Questions or Term | Answer or Definition |
|---|---|
| Balance, Courage and Consideration | Think Win-win is about building effective relationships with people by working for their benefit while you are working for your own benefit. |
| Win-Lose (High-Low) | “I’m going to beat you no matter what.” If you’re high on courage and low on consideration, you’re always trying to get ahead of others or be better than other people |
| Lose-Win (Low-High) | “I always get stepped on.” If you’re low on courage and high on consideration, you’re insecure. You’re not brave enough to stick up for yourself. |
| Lose-Lose (Low-Low) | “If I’m going down, you’re going down with me.” If you can’t win, nobody wins. You get revenge. |
| Win-Win (High-High) | “We’re going to win together.” Here you go for win-win or no deal. You’re ready to walk away before someone loses—including yourself. |
| What is College about? | You gain new friends. You form relationships with professors, study-group members, maybe club or fraternity/sorority members |
| What is the secret to great relationships? | To balance courage and consideration. |
| EBA (Emotional Bank Account) | The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals). |
| What are the deposits? | When you do something that helps the relationship, that’s a deposit |
| Types of deposits | Small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive. |
Created by:
cedinburgh
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