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Habit 4 Study Guide

Psyc 1300 Habit 4 Study Guide

QuestionAnswer
"I'm going to beat you no matter what." Win-Lose
"I always get stepped on." Lose-Win
"If I'm going down, you're going down with me." Lose-Lose
"We're going to win together." Win-Win
A chart to help determine the level of courage and consideration applied to each win/lose situation Courage and Consideration Matrix
Similar to win-win, in that it is high in both courage and consideration No-Deal
The two principles by which people who think win-win live Courage and consideration
If you constantly think lose-win, you may be this for others. (Gets walked all over) Doormat
Emotional Bank Account EBA
Something that helps a relationship Deposit
Something that hurts a relationship Withdrawal
Deposit rule #1 A deposit is only a deposit if the other person sees it as such
Deposit rule #2 It can take one or more deposits to make up for one withdrawal
If you're in the wrong, admit it now. Apologize
Don't let yesterday hold tomorrow hostage. Forgive
Avoid gossiping or backbiting. Be loyal to the absent
When someone shares something with you in confidence, keep it that way. Keep confidences
Be very careful before using the words, "I promise." Keep promises
If you want to make friends, do little kindnesses. Do small acts of kindness
Don't leave things fuzzy. Set clear expectations
Created by: ejones1829
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