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chap 4/6
Term | Definition |
---|---|
feedback | patients response, is verbal or nonverbal evidence that message got understood. |
noise | anything that changes the message in anyway or interferes with the communication process & can referred to as noise. ex. room temp. |
positive verbal communication | being friendly, warm, smiling |
negative verbal communication | mumbling, speaking sharply, avoiding eye contact |
nonverbal communication | body language, consist of facial expressions, eye contact, touch, posture |
posture | the way you hold or move your hand, arms, and the rest of your body can project strong nonverbal messages |
open posture | feeling of receptiveness & friendliness can be conveyed with open posture. ex. arms layed comfortably at your side or in lap |
closed posture | conveys the opposite of open posture ex. signal someone is angry or upset |
active listening | two-way communication ex. offering feedback or asking questions |
ergonomic | science of making thing fit people |
general duty clause | takes effect if no specific standard has been developed |
reservoir host | animal, insect, or a human whose body is capable of sustaining the growth of a pathogen |
carrier | host who is aware of the of the presence of the pathogen & so the disease spreads |
vector | living organism that carriers microorganisms from a infected person to person |
fomite | (indirect transmission through contact) ex. drinking glasses, door knobs, any surface or object |
susceptible host | member of a species population who is at risk of becoming infected with a certain disease due to a variety of reasons ex. age, genetic, stress |
pathogen | infection cycle begins when the pathogen invades the reservoir host |
asepsis | principles must applied to break the cycle of infection & it spreads |
what is typically defined as personal space in social situations? | show respect of their feelings, stand 4 to 12 feet |
personal conversation | 1 & 4 feet away |
what is communication circle | 3 elements: message, source, receiver, messages are usually verbal, written or nonverbal |
what is body language considered | non-verbal |
active passive | involves two-way communication ( offering feedback ) |
passive listening | hearing what someone has to say without the need for a reply ( one-way communication ) |
what causes anxiety in some patients | white- coat syndrome, fear the worst, procedure can be painful |
what behaviors help prevent conflict and improve communication among coworkers | have respect, empathy, be caring, thoughtful |
what are examples of judgement | opinion, decision. ex. blonde women automatically being treated as dumb |
what are examples of sterotyping | negative statement about the specific traits of a group that is applied unfairly to an entire population |
what agency was created in 1970 to help protect employee safety in the workplace | OSHA- Occupational Safety and Health Administrations |
what color must the label on all biohazardous waste contain | red- orange |
what are the five elements of the cycle of infection | reservoir host, means of exit, means of transmission, means of entrance, susceptible host |
what is the penalty for failure to correct a prior OSHA violations | fine up to 70,000 for each day it is not fixed |
airborne transmission often applies to what type of diseases | inhaled by diff. sources, soil, sneeze, cough, influenza, chickenpox, tuberculosis |
what substances do standard precautions apply | blood, all body fluids and excretion. except: sweat |
OSHA list three categories of tasks | task I, task II, task III |
Task I | perform is assisting with minor surgical procure in the office ex. removal of cyst |
Task II | perform is giving mouth to mouth resuscitation to a patient |
Task III | procedure you may perform is giving a patient medicated nose drops |
what should an employee do following an exposure incident | physician or employer must be notified immediately |
an employee is required to offer the HBV vaccine to a medical worker within how many days | 10 days |
what is the most important aseptic technique for a medical assistant | proper hand hygiene |
rapport | physician- patient communication resulting I positive effect on patient satisfaction |
ergonomic | science of making things fit |