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Habit 4 Study Guide

Think Win-Win

TermDefinition
See It's possible to win in a way that others win as well.
Do Balance courage and consideration. Make deposits into people's EBAs.
Get More "wins" in life and better relationships.
Win-Lose High on courage and low on consideration.
Lose-Win Low on courage and high on consideration.
Lose-Lose Low on courage and consideration.
Win-Win High on courage and consideration.
EBA Emotional Bank Account.
Think carefully about what is a ___ and what is a ___ for different people. Deposit, Withdrawal.
Nothing disrupts the EBA faster than ___ . Breaking promises.
Keep confidences. When someone shares something with you in confidence, keep it that way!
Set clear expectations. Be specific with others about your expectations.
Apologize. Be the person who apologizes first instead of making things worse.
Forgive. Forgive and forget. Move on so you don't dwell on bad experiences and hold tomorrow hostage.
Created by: zachporter
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