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Think Win-Win
Question | Answer |
---|---|
Thinking Win-Win is about: | building effective relationships with people by working for their benefit while you are working for your own benefit. Balance your courage with consideration. |
Win-Lose Thinking | High on courage, low on consideration |
Lose-Win Thinking | Low on courage, high on consideration |
Lose-Lose Thinking | Thinking about getting revenge and nobody is a winner |
Win-Win Thinking | Thinking we're going to win this together |
What is the key to making friends? | Deposit acts of kindness and helpfulness in their Emotional Bank Accounts and avoid making withdrawals |
List some deposits you could do for other people | small acts of kindness, keeping promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive. |