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SWark Habit 4

Flash Card Study Guide

TermDefinition
Win- Win Win at life by helping others to win - work for their benefit as well as yours
Win-Lose I win and they lose - I'm going to beat no matter what
Lose-Win Allow others to walk on you and for them to win
Lose-Lose If I can't win neither will you
Courage and Consideration Matrix It's good to be high in consideration and in courage
EAB Emotional Bank Account - deposit acts of kindness and helpfulness
EAB Deposits Small acts of kindness
EAB Deposits Keep promises
EAB Deposits Be loyal to absent
EAB Deposits Keep confidences
EAB Deposits Set clear expectations
EAB Deposits Apologize
EAB Deposits Forgive
Created by: swark
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