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Habit 4

Psychology for Success: Key Terms & Definitions for Habit 4

TermDefinition
Habit 4: Think Win-Win Module 11: Balance Courage and Consideration Main Point: Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
Principles: Courage and Consideration See: It's possible to win in such a way that others can win too. -> Do: Balance courage and consideration. Make deposits in the Emotional Bank Account. -> Get: More "wins" in life and better relationships.
Courage and Consideration Matrix Win-Lose (upper left): low in consideration, high in courage. Win-Win or No Deal (upper right): high in courage and consideration. Lose-Lose (lower left): low in courage and consideration. Lose-Win (lower right): high in consideration, low in courage.
Module 12: Make Deposits In Other People's Emotional Bank Accounts (EBA) Main Point:
Habit 4: Think Win-Win Module 11: Balance Courage and Consideration Main Point: Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
Principles: Courage and Consideration See: It's possible to win in such a way that others can win too. -> Do: Balance courage and consideration. Make deposits in the Emotional Bank Account. -> Get: More "wins" in life and better relationships.
Courage and Consideration Matrix Win-Lose (upper left): low in consideration, high in courage. Win-Win or No Deal (upper right): high in courage and consideration. Lose-Lose (lower left): low in courage and consideration. Lose-Win (lower right): high in consideration, low in courage.
Module 12: Make Deposits In Other People's Emotional Bank Accounts (EBA) Main Point: The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals).
1) Find Out What a Deposit Is for the Other Person Ask the person what kind of emotional deposit they would like and appreciate. Not everyone is the same, you want to ask before you assume.
2) Do Small Acts of Kindness Treating people with kindness is a type of emotional deposit. The opposite, (a withdrawal), would be acting unkind, discourteous, or disrespectful.
3) Keep Promises Keeping a promise is essential to maintaining a good EBA with anyone. Don't agree or make a promise you know you can't keep.
4) Keep Confidences When someone tells you something discreetly, do not share that information without permission. Be mindful of this kind of behavior especially when it comes to the internet and social media.
5) Be Loyal to the Absent Avoid gossiping and badmouthing other people. Stick up for people if you hear someone speaking ill of them.
6) Set Clear Expectations Don't leave matters undecided. Make a decision and stick to your decision.
7) Apologize. Admit when you are wrong. Instead of being manipulative or ignorant, admit when you're wrong and apologize.
8) Forgive. Instead of holding on to negative emotions about a person or situation, forgive and move on. Dwelling or holding a grudge only effects you and hinders your happiness and growth.
Created by: mrodriguez81
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