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Habit 4
Think Win-Win
Question/Term | Answer/Definition |
---|---|
What is the main point about Habit 4: Think Win-Win? | Building effective relationships with people by working for both your benefit and their benefit. |
What does it mean to think Win-Lose? | You think you cannot win unless other people lose. |
Win-Lose | High courage and low consideration |
Lose-Win | Low courage and high consideration |
Lose-Lose | Low courage and low consideration |
What does it mean to think Lose-Lose? | You think if you cannot win nobody should win. You seek revenge. |
What does it mean to be a doormat? | You get nothing and everyone walks all over you. |
What will happen if you think Lose-Win? | You will not be brave enough to stick up for yourself, and people with take advantage of you. |
Win-Win or No Deal | High courage and high consideration |
What is a way to help both you and others feel good? | Balancing courage and consideration |
What are the two principles that people who think Win-Win or No deal Live by? | Courage and consideration |
What is someone thinking when they are ready to walk away before someone loses, including themselves? | Win-Win or No deal |
What does it take to balance courage and consideration? | Proactive patience |
What is the key to making friends? | Depositing acts of kindness and helpfulness in their Emotional Bank Account |
What do you want to avoid in relationships? | Making withdrawals from Emotional Bank Accounts |
What is it considered when you do something that helps a relationship? | A deposit |
What is it considered when you do something that hurts a relationship? | A withdrawal |
What is something important you need to do when trying to make deposits? | Finding out what is considered a deposit for the other person. Not everyone thinks the same. |
Do small acts of kindness | A type of deposit that involves treating people with kindness |
Keep promises | A type of deposit that involves being honest and not breaking promises |
What will be the result of lying and breaking promises? | A big withdrawal from the Emotional Bank Account |
Keep confidences | A type of deposit that involves not sharing information that someone gave to you in confidence. |
Be loyal to the absent | A type of deposit that involves avoiding gossip or backbiting |
Set clear expectations | A type of deposit that involves not leaving things fuzzy, make things clear |
Apologize | A type of deposit that involves admitting when you are wrong and apologizing |
Forgive | A type of deposit that involves learning to forgive and forget |
What is the first rule to remember for making deposits in the Emotional Bank Account? | A deposit is only a deposit if the other person sees it as a deposit. |
What is the second rule to remember for making deposits in the Emotional Bank Account? | It can take one or more deposits to make up for one withdrawal. |