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Module4 Think WinWin
Questions covering the habit of mutual benefit
Question | Answer |
---|---|
What situation is, " I'm going to beat you no matter what."? | Win-Lose |
What situation is, " I always get stepped on."? | Lose-Win |
What situation is, " If I'm going down, you're going down with me."? | Lose-Lose |
What situation is, " We're going to win together."? | Win-Win or No Deal |
Being in the Win-Win/No Deal matrix is the matrix you should try to be in. T/F | True |
What is an EBA? | Emotional Bank Account |
When you do something that damages a relationship is that a deposit or with-drawl from the EBA? | With-drawl |
Is trust important in an EBA? T/F | True |
Sending a " happy birthday " message to you a month late is a deposit. T/F | False |
Can breaking promises damage the EBA? | Yes |
Should you dwell on the past and not forgive someone? T/F | False |
What are the two rules in making deposits? | A deposit is only a deposit if the other person sees it as one. It can take one or more deposits to make up for one with-drawl. |